Clinical Quality Lead, Boots Online Doctor

BOOTS; Nottingham; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Pension membership

Partial paid maternity leave

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Job summary

Boots Online Doctor seeks a Quality Lead to drive the quality strategy, liaise with the CQC, and ensure daily inspection readiness. You will work with complaints, incident and compliance teams to implement governance processes, build clinical quality systems, and shape the strategy using governance data.

The role reports to the Medical Director for Ops and Quality. You will influence across the service, liaise with external clinicians, and support coroner investigations where needed, maintaining

Qualifications

• Full GMC registration with licence to practise and GP UK registration.
• Substantial experience working as a GP in the UK.
• Experience in clinical governance including complaints, incidents and audit.
• Strong understanding of CQC standards and inspection processes.
• Comfort liaising with regulators and senior stakeholders.

Responsibilities

• Act as Boots Online Doctor's main liaison with the CQC.
• Maintain daily inspection readiness and respond to feedback.
• Arrange mock CQC inspections and drive actions to completion.
• Build and improve systems for clinical quality and governance.
• Analyse governance data to identify themes and inform strategy.
• Lead quality strategy and drive continuous improvement across the service.
• Collaborate with complaints, incident, and compliance teams to improve service quality.
• Liaise with the Boots SI team and provide governance input to the wider Boots organisation.
• Prepare governance reports and share learnings; follow up on actions.

Skills

GMC registration

GP experience (UK)

CQC knowledge

Governance data analysis

Stakeholder liaison

Job description

Closing Date: Wednesday 11th November

Location: Nottingham or Islington Support Office

Contract: Permanent

About the role:

Are you a Doctor who is passionate about patient safety and making care better every day? We're looking for a Quality Lead to drive the quality strategy at Boots Online Doctor, be our main point of contact with the CQC, and make sure we are inspection-ready every day.

Reporting to our Medical Director for Ops and Quality, you'll work alongside our complaints, incident and compliance colleagues to drive quality improvement across the service. You'll build the systems and processes that drive clinical quality, use governance data to shape our quality strategy, arrange mock CQC inspections, and be our link with the Boots SI team and wider Boots governance. If you care about quality and love making things better, we'd love to hear from you!

Key Responsibilities:

• Act as Boots Online Doctor's main point of liaison with the CQC
• Maintain CQC readiness, so we are inspection-ready every day
• Arrange mock CQC inspections, and lead our response to the feedback, making sure actions are completed
• Take accountability for building the systems and processes that drive the clinical quality of our service
• Analyse governance data, including complaints, incidents, audit and clinical outcomes, to identify themes and inform our quality strategy
• Drive our quality strategy and a culture of continuous quality improvement across the clinical service
• Work alongside our complaints management, incident management and compliance colleagues to drive quality improvement across the service
• Liaise with the Boots SI team, and act as our point of contact for governance with the wider Boots organisation
• Contribute to our governance cycles, including preparing reports, sharing learning and following up actions
• Liaise with external GPs and consultants where necessary, and support our response to coroner investigations and other external enquiries
• Track quality measures, such as complaints per 1,000 orders and preventable incidents, and lead plans to improve them
• Review and keep abreast of the work of our Training Lead, making sure training reflects what we learn from quality data
• Maintain your own skills and CPD

What you'll need to have:

• Full GMC registration with a licence to practise, and inclusion on the GP Register
• Substantial experience working as a GP in the UK
• Experience in clinical governance, including complaints, incidents and clinical audit
• A strong understanding of CQC standards and inspection, duty of candour and patient safety frameworks
• Confidence liaising with regulators, external clinicians and senior stakeholders
• Strong analytical skills, with experience of using governance data to spot themes, inform strategy and measure improvement
• Experience of designing or improving clinical quality systems and processes
• A can-do attitude and a commitment to always improving our services
• You will be a flexible team player who can thrive in our start-up mentality. We have a lot to learn and iterations are frequent!

It would be great if you also have:

• Experience of leading or supporting a CQC inspection or mock inspection
• Experience leading a quality, governance or patient safety function
• Experience of supporting coroner investigations or inquests
• Training in quality improvement or incident investigation methods (for example PSIRF or root cause analysis)

Rewards designed for you:

• Pension membership
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards

*Exclusions may apply (eligible roles only) Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us:

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.