Quality Lead - CQC & Patient Safety Strategist

Boots.com; Nottingham; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Pension membership

Partial paid maternity leave

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Job summary

Boots Online Doctor seeks a Quality Lead to drive the quality strategy, act as our main point of contact with the CQC, and ensure we are inspection-ready every day. Reporting to our Medical Director for Ops and Quality, you’ll collaborate with complaints, incident and compliance teams to enhance clinical quality across the service.

You’ll build governance systems, analyse data, arrange mock inspections, and coordinate with the Boots SI team and wider governance.

Qualifications

• Full GMC registration and licence to practise required.
• Substantial experience working as a GP in the UK.
• Experience in clinical governance including complaints, incidents and audit.
• Strong understanding of CQC standards and inspection processes.

Responsibilities

• Act as Boots Online Doctor's main liaison with the CQC.
• Maintain CQC readiness and inspection preparedness.
• Arrange mock CQC inspections and lead responses to feedback.
• Build systems and processes to drive clinical quality.
• Analyse governance data to identify themes and inform strategy.
• Drive quality strategy and continuous improvement.
• Collaborate with complaints, incident and compliance teams to improve services.
• Coordinate with Boots SI team and governance functions.
• Prepare reports and track actions across governance cycles.
• Liaise with external clinicians and regulators as needed.

Skills

Analytical skills

Regulatory liaison

Governance experience

GP experience

Quality improvement

Education

Full GMC registration with licence to practise

Job description

Boots Online Doctor seeks a Quality Lead to drive the quality strategy, act as our main point of contact with the CQC, and ensure we are inspection-ready every day. Reporting to our Medical Director for Ops and Quality, you’ll collaborate with complaints, incident and compliance teams to enhance clinical quality across the service.

You’ll build governance systems, analyse data, arrange mock inspections, and coordinate with the Boots SI team and wider governance.