Manager

Boots.com; Greater London; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension membership

Partial paid maternity leave

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Job summary

Boots Online Doctor is seeking a Medical Operations Lead to oversee the day-to-day running of our medical service from home. You’ll lead doctors, plan capacity, supervise quality and collaborate with governance, product and tech teams to continually improve workflows.

GMC registration and substantial GP experience in the UK are essential, along with an ability to operate in a fast-paced environment and drive a start-up mindset within a growing online healthcare platform.

Qualifications

• Substantial experience leading clinical teams.
• GMC/GMC-UK registration and licence to practise.
• Strong understanding of clinical governance, audit and patient safety.
• Excellent organisational skills and ability to balance priorities.
• Experience working in a fast-paced or start-up healthcare environment.

Responsibilities

• Lead the day-to-day clinical operations of our doctor service, ensuring patient demand is met safely and efficiently.
• Recruit, onboard, support and develop our team of doctors.
• Plan clinical capacity and rotas with the clinical operations team.
• Monitor and improve the quality of consultations through audit, feedback and peer review.
• Collaborate with People Development Managers to maintain quality, engagement and productivity across GP teams.
• Act as a senior point of escalation for complex clinical queries, complaints and incidents.
• Contribute to clinical governance, including incident reviews, prescribing guidelines and policy updates.
• Work with product and technology teams to improve clinical workflows and our secure IT platform.
• Undertake online, video or telephone consultations to keep clinical skills current.

Skills

Leadership

Audit & governance

Patient safety

Capacity planning

Communication

Job description

Medical Operations Lead

Are you an experienced doctor ready to step into a leadership role at the forefront of online healthcare? We are looking for a Medical Operations Lead to oversee the day-to-day running of our medical service at Boots Online Doctor. You'll lead and support our team of doctors, making sure patients receive safe, high-quality and timely care from the comfort of their homes. Working closely with our operations, pharmacy and clinical governance teams, you'll shape how our clinical service runs, improves and grows. If you're a natural leader who cares about both patients and the clinicians who look after them, we'd love to hear from you!

• Lead the day-to-day clinical operations of our doctor service, making sure patient demand is met safely and efficiently
• Recruit, onboard, support and develop our team of doctors
• Plan clinical capacity and rotas together with our clinical operations team
• Monitor and improve the quality of consultations through audit, feedback and peer review
• Work hand in hand with People Development Managers to ensure levels of quality, engagement and productivity across the GP teams.
• Act as a senior point of escalation for complex clinical queries, complaints and incidents
• Contribute to clinical governance, including incident reviews, prescribing guidelines and policy updates
• Work with our product and technology teams to improve clinical workflows and our secure IT platform
• Undertake online, video or telephone consultations to keep your clinical skills current
• Full GMC registration with a licence to practise, and inclusion on the GP Register
• Substantial experience working as a GP in the UK
• Experience of leading, managing or supervising clinical teams
• A good understanding of clinical governance, audit and patient safety
• Excellent organisational skills and the ability to balance competing priorities
• You will be able to make decisions promptly and know when to ask for help
• You will have a can-do attitude and be committed to always improving our services
• You will have a flexible team player who can thrive in our start-up mentality. We have a lot to learn and iterations are frequent!

• Pension membership
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme