Medical Operations Lead, Boots Online Doctor

BOOTS; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension membership

Partial paid maternity leave

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Job summary

Boots Online Doctor is seeking a Medical Operations Lead to oversee the day-to-day running of our medical service. You will lead and support doctors, ensure safe, high-quality care, and shape how the clinical service runs, improves and grows from a remote/hybrid setup.

You will collaborate with operations, pharmacy, governance, and product teams to optimise clinical workflows and incidents, while maintaining GMC standards and patient safety as a top priority.

Qualifications

• Full GMC registration with a licence to practise and inclusion on the GP Register.
• Substantial experience working as a GP in the UK.
• Experience of leading or supervising clinical teams.
• Understanding of clinical governance, audit and patient safety.

Responsibilities

• Lead the day-to-day clinical operations of our doctor service, ensuring patient demand is met safely and efficiently.
• Recruit, onboard, support and develop our team of doctors.
• Plan clinical capacity and rotas with the clinical operations team.
• Monitor and improve the quality of consultations through audit, feedback and peer review.
• Collaborate with People Development Managers to ensure quality, engagement and productivity across GP teams.
• Act as a senior escalation point for complex clinical queries, complaints and incidents.
• Contribute to clinical governance, including incident reviews and prescribing guidelines.

Skills

Leadership

Team management

Decision making

Organisational skills

Education

GMC registration (GP)

Job description

Location: Remote / Hybrid

Contract: Permanent

About the role:

Are you an experienced doctor ready to step into a leadership role at the forefront of online healthcare? We are looking for a Medical Operations Lead to oversee the day-to-day running of our medical service at Boots Online Doctor.

You'll lead and support our team of doctors, making sure patients receive safe, high-quality and timely care from the comfort of their homes. Working closely with our operations, pharmacy and clinical governance teams, you'll shape how our clinical service runs, improves and grows. If you're a natural leader who cares about both patients and the clinicians who look after them, we'd love to hear from you!

Key Responsibilities:

• Lead the day-to-day clinical operations of our doctor service, making sure patient demand is met safely and efficiently
• Recruit, onboard, support and develop our team of doctors
• Plan clinical capacity and rotas together with our clinical operations team
• Monitor and improve the quality of consultations through audit, feedback and peer review
• Work hand in hand with People Development Managers to ensure levels of quality, engagement and productivity across the GP teams.
• Act as a senior point of escalation for complex clinical queries, complaints and incidents
• Contribute to clinical governance, including incident reviews, prescribing guidelines and policy updates
• Work with our product and technology teams to improve clinical workflows and our secure IT platform
• Undertake online, video or telephone consultations to keep your clinical skills current

What you'll need to have:

• Full GMC registration with a licence to practise, and inclusion on the GP Register
• Substantial experience working as a GP in the UK
• Experience of leading, managing or supervising clinical teams
• A good understanding of clinical governance, audit and patient safety
• Excellent organisational skills and the ability to balance competing priorities
• You will be able to make decisions promptly and know when to ask for help
• You will have a can-do attitude and be committed to always improving our services
• You will be a flexible team player who can thrive in our start-up mentality. We have a lot to learn and iterations are frequent!

Rewards designed for you:

• Pension membership
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards

*Exclusions may apply (eligible roles only) Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us:

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.