Manager

CORIN LIMITED; Cirencester; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Strong pension scheme (6% to 9.7%)

Life assurance (6x salary)

Private medical insurance (BUPA)

Eye tests and flu vaccinations

Job summary

Corin Limited is seeking an Experience Manager to develop and optimize the customer journey for visitors and employees at our Cirencester Campus. You will lead programs, train teams, and collaborate across Marketing, PM, MedEd, and Legal to ensure a consistent Corin experience.

Key requirements include public speaking, stakeholder management, and the ability to engage with KOLs. The role involves 15% travel and a competitive package with 25 days holiday and comprehensive benefits.

Qualifications

• Bachelor's degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or related field.
• Excellent written and spoken English; additional European languages are an advantage.
• Experience in stakeholder management and cross-functional collaboration.

Responsibilities

• Develop and maintain an outstanding customer experience for visitors and employees.
• Support internal stakeholders in customer engagement through storytelling and tailored visitor programs.
• Represent the customer perspective within the organization and advocate for customer interests in cross-functional projects.
• Plan and manage customer visits to the Cirencester Campus end-to-end, including room setup, catering, security and transport.
• Deliver professional corporate presentations covering company history, vision, and initiatives.
• Build networks with KOLs and industry influencers to position Corin as an innovation provider.

Skills

Presentation skills

Facilitation

Networking

Empathy

Intercultural sensitivity

Project management

Stakeholder management

Public speaking

Education

Bachelor's degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or related field

Job description

• Develop and maintain an outstanding customer experience for visitors and employees.
• Ensure a consistent, high-quality customer experience that reflects the vision, mission, and values of Corin.
• Support internal stakeholders in customer engagement through emotional storytelling, compelling corporate presentations, and tailored visitor programs.
• Represent the customer perspective within the organization and actively advocate for customer interests in cross‑functional projects.

What you'll do

• Further develop programs, tools, and processes to optimize the customer journey; ensure compliance, brand, and quality standards.
• Develop scalable KPI frameworks, perform regular KPI tracking, and create dashboards and management reports on visitor numbers, satisfaction, and engagement.
• Design and deliver training programs on the \"Corin Experience\", customer‑centric mindset, and storytelling for new and existing employees.
• Support the Marketing & Product Management team in company‑wide projects aimed at strengthening the customer experience and positioning Corin as a trusted partner in the MedTech industry.
• Plan and manage customer visits to the Cirencester Campus end‑to‑end, including room and technical setup, catering, security, and transportation.
• Collaborate closely with Sales, Medical Education (MedEd), Engineering, Marketing, Product Management (PM), Legal, and Compliance to create a seamless customer journey.
• Manage complete documentation of visitor data, program content, and feedback.
• Personally accompany Key Opinion Leaders (KOLs), decision‑makers, and delegations throughout the entire visit lifecycle.
• Deliver professional corporate presentations covering company history, vision, mission, unique selling propositions, and initiatives.
• Continuously collect customer feedback, analyze results, and derive concrete improvement measures.
• Provide content and organizational support for professional congresses, roadshows, and customer events, ensuring a consistent brand presence on‑site.
• Build networks with KOLs and industry influencers and position Corin as an innovation and solutions provider.

Travel Requirements

• 15% Travel
• National travel only: No
• International travel included: Yes
  Bachelor's degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or a related field.

General Requirements

• Excellent presentation, facilitation, and networking skills, with confidence interacting at C-level.
• High degree of empathy and intercultural sensitivity.
• Strong organizational and project management skills, as well as experience in stakeholder management.

Specific Requirements

• Demonstrated confidence and professionalism in public speaking and customer interactions.
• High level of personal accountability, proactivity, and solution‑oriented working style, including under time pressure.
• Excellent written and spoken English; additional European languages are an advantage.

• At Corin, we are redefining orthopaedics through innovation, robotics, digital technologies and data‑driven solutions that help surgeons deliver better outcomes for patients worldwide.
• As a global leader in orthopaedic technology, we combine cutting‑edge science with a collaborative culture where our people are empowered to make a real impact.
• Why Join Corin? At Corin, we're transforming orthopaedics through pioneering technologies that help surgeons improve outcomes and enhance patients' lives. As Experience Manager you'll have the opportunity to play a key role in bringing innovative medical technologies to markets around the world.
• A competitive salary £60,000 - £65,000 dependant on experience and a discretionary annual bonus
• 25 days holiday plus bank holidays
• Excellent pension - starts at 6%, going up to 9.7% after 18 months.
• Life assurance - Six times your basic salary
• Private medical insurance with BUPA for you and your family
• Free annual eye tests and flu vaccinations