Customer Services Associate

Corin Group; Cirencester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Onsite canteen

Discretionary annual bonus

Pension (6% to 9.7%)

Private medical insurance (BUPA)

Life assurance – 6x salary

Annual eye tests & flu vaccinations

Employee referral program

Job summary

Corin Group, a global orthopaedics innovator based in Cirencester, is seeking a Customer Services Associate to join its team. The role offers hybrid working after training, with 3 days onsite and 2 days from home, duties include handling orders, credits, and customer data with a focus on accuracy and service quality.

You will work Monday-Thursday 8:30-17:00 and Friday 8:30-16:00, with a competitive salary and discretionary bonus. Benefits include pension, private medical insurance, and more.

Qualifications

• Experience in customer services and order processing.
• Strong communication skills, written and verbal.
• High level of accuracy with data and records.

Responsibilities

• Investigate and resolve credit note issues and root causes.
• Acknowledge orders and communicate with customers clearly.
• Maintain master customer information accurately.
• Own and manage customer services SOPs.
• Meet customer services KPIs for best experience.
• Assist with quotes and customer enquiries.
• Handle customer rebates and support audits.

Skills

Strong communication

Excel proficiency

Order processing experience

Customer-centric attitude

Organisational skills

Attention to detail

Education

GCSE English & Maths

Tools

Microsoft Office Suite

Outlook

Word

Job description

Job Description

Corin Group is a global orthopaedics innovation business, which is head quartered in Cirencester, Gloucestershire! Across 7 units in Love Lane, we manufacture knee and hip implants that are then shipped around the world to provide patients the best possible outcomes! With over 500 employees, we are focused on precision, quality, and customer demand to ensure that we are producing a high quality product at all times.

Due to the exciting growth of Corin, we are now looking to expand our Customer Services Team to be able to continue to deliver the quantity of products required to meet the worldwide demand. We are therefore looking for a Customer Services Associate to join the team!

This is a full time position, working Monday - Thursday 8:30am - 5:00pm and 8:30am - 4:00pm on Fridays! The role does offer a hybrid working model (after training and probation) where you would be able to work 3 days onsite at our global headquarters in Cirencester, and 2 days from home.

What you'll do:

• Take ownership for investigating, conducting route cause analysis and issues of credit notes
• Acknowledging orders and ensuring a high level of communication with customers
• Manage, update and maintain master customer information with a high level of accuracy
• Own and manage the customer services SOP’s
• Ensure Customer Services KPI’s are met to ensure the best customer experience
• Support with preparation of quotes when required
• Deal with new customer enquiries and account set up paperwork
• Manage customer rebates
• Support with internal and external audits where require

The ideal Customer Services Associate will have / be

• Strong communication skills (both written and verbal) and the ability all levels within the business
• Proficient in Microsoft Office, particularly Excel, Outlook & Word
• Experience of processing sales orders, invoices and purchase orders
• Strong process and customer centric attitude and behaviours
• Excellent organisational and planning skills
• Ability to work under pressure calmly and professionally
• Very high attention to detail with high level of accuracy
• Flexible approach to dealing with conflicting priorities
• Educated to GCSE level in English & Math

What's in it for you:

• A competitive salary of £26,250.00 and a discretionary annual bonus
• A free onsite canteen where you can enjoy hot and cold meals!
• Excellent pension – starts at 6%, going up to 9.7% after 18 months.
• Life assurance – Six times your basic salary
• Private medical insurance with BUPA for you and your family
• Free annual eye tests and flu vaccinations
• Employee referral program where you can earn from £1,000 for each successful hire you recommend

IND007

Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.