Global Customer Experience & Engagement Manager

Corin Group; Cirencester; Hybrid; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Salary £60,000–£65,000

25 days holiday + bank holidays

Excellent pension

Life assurance

Private medical insurance

Eye tests and flu vaccinations

Job summary

Corin is seeking a Global Customer & Experience Manager to join the Cirencester team. The role focuses on developing an outstanding customer experience for visitors and employees, aligning with Corin’s vision and values.

You will design training on the Corin Experience, manage end-to-end customer visits, and collaborate with Sales, Marketing, Engineering, PM, and Compliance to optimize the customer journey. A strong background in customer engagement is essential.

Qualifications

• Excellent presentation, facilitation, and networking skills.
• High degree of empathy and intercultural sensitivity.
• Strong organizational and project management skills.

Responsibilities

• Develop and maintain outstanding customer experience for visitors and employees.
• Create dashboards and maintain KPI tracking on visitor numbers, satisfaction, and engagement.
• Design training programs on Corin Experience and storytelling for employees.
• Support cross-functional projects to strengthen the customer journey and brand.
• Plan and manage customer visits to the Cirencester Campus end-to-end.

Skills

Presentation skills

Networking

Stakeholder management

Public speaking

Education

Bachelor's degree in Marketing/Communications

Job description

At Corin, we are redefining orthopaedics through innovation, robotics, digital technologies and data-driven solutions that help surgeons deliver better outcomes for patients worldwide.

As a global leader in orthopaedic technology, we combine cutting-edge science with a collaborative culture where our people are empowered to make a real impact.

We are currently seeking a Global Customer & Experience Managerto join our team in Cirencester.

Purpose of the Position

• Develop and maintain an outstanding customer experience for visitors and employees.
• Ensure a consistent, high-quality customer experience that reflects the vision, mission, and values of Corin.
• Support internal stakeholders in customer engagement through emotional storytelling, compelling corporate presentations, and tailored visitor programs.
• Represent the customer perspective within the organization and actively advocate for customer interests in cross-functional projects.

What you’ll do

• Further develop programs, tools, and processes to optimize the customer journey; ensure compliance, brand, and quality standards.
• Develop scalable KPI frameworks, perform regular KPI tracking, and create dashboards and management reports on visitor numbers, satisfaction, and engagement.
• Design and deliver training programs on the “Corin Experience,” customer-centric mindset, and storytelling for new and existing employees.
• Support the Marketing & Product Management team in company-wide projects aimed at strengthening the customer experience and positioning Corin as a trusted partner in the MedTech industry.
• Plan and manage customer visits to the Cirencester Campus end-to-end, including room and technical setup, catering, security, and transportation.
• Collaborate closely with Sales, Medical Education (MedEd), Engineering, Marketing, Product Management (PM), Legal, and Compliance to create a seamless customer journey.
• Manage complete documentation of visitor data, program content, and feedback.
• Personally accompany Key Opinion Leaders (KOLs), decision-makers, and delegations throughout the entire visit lifecycle.
• Deliver professional corporate presentations covering company history, vision, mission, unique selling propositions, and initiatives.
• Continuously collect customer feedback, analyze results, and derive concrete improvement measures.
• Provide content and organizational support for professional congresses, roadshows, and customer events, ensuring a consistent brand presence on-site.
• Build networks with KOLs and industry influencers and position Corin as an innovation and solutions provider.

Travel Requirements

15% Travel

• National travel only: No
• International travel included: Yes

Education and Professional Experience

• Bachelor's degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or a related field.
• Minimum of 5 years of experience in customer engagement, event management, or brand management, preferably within the MedTech or healthcare industry.
• Demonstrated expertise in working with demanding customers and in complex multi-stakeholder environments.

General Requirements

• Excellent presentation, facilitation, and networking skills, with confidence interacting at C-level.
• High degree of empathy and intercultural sensitivity.
• Strong organizational and project management skills, as well as experience in stakeholder management.

Specific Requirements

• Demonstrated confidence and professionalism in public speaking and customer interactions.
• High level of personal accountability, proactivity, and solution-oriented working style, including under time pressure.
• Excellent written and spoken English; additional European languages are an advantage.

Why Join Corin?

At Corin, we're transforming orthopaedics through pioneering technologies that help surgeons improve outcomes and enhance patients' lives. As Experience Manager you'll have the opportunity to play a key role in bringing innovative medical technologies to markets around the world.

• A competitive salary £60,000 - £65,000 dependant on experience and a discretionary annual bonus
• 25 days holiday plus bank holidays
• Excellent pension – starts at 6%, going up to 9.7% after 18 months.
• Life assurance – Six times your basic salary
• Private medical insurance with BUPA for you and your family
• Free annual eye tests and flu vaccinations