Management Support Assistant

dnata; Hounslow; On-site; GBP 25,000 - 32,000; Full time

Job summary

dnata is seeking an Administrative Support professional to enhance our Management teams’ efficiency. The role involves coordinating travel, managing events, and ensuring that communication channels with stakeholders are robust. With an emphasis on detail-oriented tasks, you will also contribute to maintaining necessary records and assist with procurements. Join us to support our commitment to excellence in service and teamwork.

Qualifications

• Discreet and professional demeanor.
• Ability to prioritise workload and work under pressure.
• Knowledge of procurement processes.

Responsibilities

• Organise travel arrangements for meetings and events.
• Support Management teams with daily tasks and research.
• Liaise with customers and suppliers to resolve issues.

Skills

Attention to detail

Excellent IT skills

Excellent written and verbal communication

Commercial acumen

Customer management

Job description

Job Summary

• Provide direct administrative support to the Management teams.
• Support the organisation of commercial events and attendance at conferences.
• Assist in organising other external and internal events as required.
• Represent dnata at events.
• Liaise with Councils and various stakeholders.

Job Responsibilities

• Support Management teams with daily tasks and research as directed.
• Assist with travel arrangements for meetings, events, and conferences, including flights, hotels, transport, and bookings for both domestic and international travel.
• Organise entertainment and catering for customer and Operations staff events, including sourcing prices, supplies, and managing delivery.
• Maintain up-to-date records, emails, and correspondence.
• Source and purchase gifts for customers and staff.
• Manage CSR actions for UK Head Office.
• Proof and order business cards.
• Check invoices prior to approval.
• Reconcile expenses.
• Liaise with customers, suppliers, and dnata Accounts to resolve accounting queries.
• Organise and raise purchase orders for Management teams.
• Raise CAFM requests for facility issues within UK Head Office and follow through to resolution.
• Manage stock and sourcing of consumables within UK Head Office.
• Undertake other duties as required by management, consistent with the grade of the post.
• Promote dnata's Vision, Mission, and Values at all times.

Required Skills & Knowledge

• Discreet and professional demeanor.
• Accuracy and attention to detail.
• Ability to prioritise workload, work under tight deadlines, independently, and under pressure.
• Excellent IT skills, including Word and Excel.
• Commercial acumen.
• Excellent written and verbal communication/interpersonal skills.
• Knowledge of procurement processes and procedures.
• Understanding of finance and accounts procedures.
• Customer and supplier contacts management.
• Familiarity with company IT systems and structure.

Hours of Work

30 hours per week.

Our Commitment

With you on board, we can help to achieve dnata's Vision, Mission, and Values. Our diverse, global teams work towards defining new levels of service for our customers, prioritising safety, and fostering innovation. dnata is an equal opportunity employer dedicated to a diverse and inclusive workplace.