Managed Services Team Leader

Cobweb; Fareham; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Cobweb in Fareham is seeking a Managed Services Team Leader to join its growing team at the HQ. This full-time role involves supervising Managed Services engineers and coordinating day-to-day workloads, providing technical guidance and driving proactive service delivery in a Microsoft-focused MSP environment.

The role offers hybrid working with four days in the office and one day working from home, and occasional travel to customer sites or events.

Qualifications

• The candidate has prior experience leading a Managed Services team in a Microsoft-focused MSP or technology services environment.
• Strong ability to coordinate daily workloads, review alerts and cases, and support escalations.
• Proven capability to balance priorities and drive process improvements in service delivery.

Responsibilities

• Supervise daily workloads of the Managed Services engineers and monitor progress.
• Provide technical guidance and support engineer development.
• Coordinate priorities, review alerts/cases, and handle escalations as needed.
• Help implement improvements to service processes, monitoring, alert management and documentation.

Skills

Team leadership

Managed Services

Microsoft technologies

Job description

We're looking for a Managed Services Team Leader to join our growing team at our HQ in Fareham! Find out more below.

Role Type

This is a full-time position

Location

This role will be based at our HQ in Fareham, with hybrid working available.

Reporting to

Operations Manager

Role Purpose

The Managed Services Team Leader provides day-to-day supervision and coordination for Cobweb's Managed Services engineers. The role supports the team in prioritising and completing work to the required standard, while contributing directly to delivery where needed to achieve proactive, consistent and measurable outcomes for customers.

The Team Leader will organise daily workloads, take ownership of and work alongside the team on Managed Services activity, monitor progress, provide technical guidance, support colleague development and help implement improvements to service processes, monitoring, alert management and operational
documentation.

Ideal Candidate

The ideal candidate will be an experienced Managed Services Team Leader, Senior Engineer or Technical Team Lead with a strong background in a Microsoft-focused MSP or technology services environment.

They will have the technical credibility to guide engineers, provide constructive challenge and promote consistent working practices. They will be comfortable coordinating day-to-day workloads, working directly on Managed Services activity, reviewing alerts and cases, supporting escalations and helping engineers balance competing priorities.

This is a full-time position based in the UK and may require occasional travel to customer sites, industry and company events as required. The role offers hybrid working, with a typical pattern of four days in the office and one day working from home.Please find more information about the requirements for this role here .