Managed Services Engineer

Hunter Selection; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

31 days holiday

Private Medical Insurance

Life Insurance

Employee Assistance Programme

Cycle to Work

EV schemes

Volunteer leave

Discounts

Job summary

Hunter Selection is seeking a Managed Services Engineer to join a growing MSP in Birmingham. The role focuses on automation, security, monitoring, patch management, and endpoint management across a diverse client base.

You will work with service delivery teams to improve standards and deliver scalable solutions, acting as a senior escalation point and contributing to pre-sales where needed.

Qualifications

• Senior engineer with MSP experience.
• Strong automation, security and monitoring knowledge.
• PowerShell scripting and API automation experience.
• Excellent troubleshooting and customer-facing communication skills.

Responsibilities

• Lead the development and improvement of managed service standards, processes and tooling.
• Design and maintain automation workflows using PowerShell, APIs, and automation tools.
• Act as a senior escalation point for complex infrastructure, endpoints, security and networking issues.
• Drive improvements across patching, monitoring, security, onboarding and backup resilience.
• Manage and optimise RMM platforms, monitoring policies, alerts and reporting.
• Support service design, technical consultancy and pre-sales activities as required.
• Collaborate with internal teams to identify opportunities for operational improvement and automation.

Skills

Microsoft 365

Windows Server

Entra ID

Active Directory

Networking & VPN

Endpoint management

PowerShell scripting

RMM platforms

PSA platforms

Security & monitoring

Customer-facing communication

Tools

RMM tooling

PSA tooling

Job description

Managed Services Engineer - Birmingham (Hybrid) - £35k-£50k + Excellent Benefits

We're recruiting for a Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base.

This is an excellent opportunity for a senior engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You'll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes.

What You'll Be Doing

• Leading the development and improvement of managed service standards, processes, and tooling.
• Designing and maintaining automation workflows using PowerShell, APIs, and platform-native automation tools.
• Acting as a senior technical escalation point for complex infrastructure, endpoint, security, networking, and backup issues.
• Driving improvements across patch compliance, monitoring, security, onboarding, and backup resilience.
• Managing and optimising RMM platforms, monitoring policies, alerting thresholds, and reporting capabilities.
• Supporting service design, technical consultancy, and pre-sales activities where required.
• Working closely with internal teams to identify opportunities for operational improvement and automation.

What We're Looking For

• Significant experience within an MSP or managed services environment.
• Strong technical knowledge across:
• Microsoft 365
• Windows Server
• Entra ID / Active Directory
• Networking & VPN technologies
• Endpoint management
• Security & monitoring solutions
• Experience working with RMM and PSA platforms.
• PowerShell scripting and automation experience.
• Experience improving service delivery across multiple customer environments.
• Excellent troubleshooting and customer-facing communication skills.

Nice To Have

• Experience with endpoint security and MDR/EDR platforms.
• Backup and disaster recovery technologies.
• Firewall and network security experience.
• Exposure to vulnerability management and security compliance tooling.
• Experience with enterprise wireless networking environments.

What's In It For You

• 31 days holiday including bank holidays.
• Option to buy and sell annual leave.
• Private Medical Insurance.
• Life Insurance.
• Employee Assistance Programme with 24/7 support.
• Virtual GP access and wellbeing platform.
• Cycle to Work and electric vehicle schemes.
• Paid volunteering leave.
• Retail, travel, gym and leisure discounts.
• Ongoing opportunities to influence and shape service delivery within a growing technology business.