Head of Managed Services

McGregor Boyall; Greater London; Ibrido; GBP 120.000 - 190.000; Tempo pieno

Descrizione del lavoro

McGregor Boyall is seeking a Head of Managed Services to lead a growing global MSP operation and transform how services are delivered. You will own the global function across the UK and Malaysia, unifying Service Desk, NOC, SOC, Field Engineering and Internal Systems.

Reporting to the COO, you’ll drive strategy, performance and profitability through automation, AI and standardisation, while building executive relationships and ensuring scalable, high‑quality service delivery from London to

Competenze

• Senior leadership experience within an MSP or comparable IT services organisation.
• Experience managing global service operations (multi-site, 24/7).
• Strong commercial acumen, including budget ownership and margin improvement.
• Experience leading managed IT services and ideally managed security services.

Mansioni

• Lead all Managed Services and Managed Security Services teams globally.
• Define and execute the Managed Services strategy aligned with business growth objectives.
• Drive operational excellence across Service Desk, NOC, SOC and Field Engineering functions.
• Own service performance, governance, risk management and customer satisfaction.
• Improve profitability through automation, AI adoption, standardisation and scalable delivery models.
• Develop and maintain strong executive-level relationships with key customers and stakeholders.
• Partner with commercial teams to ensure services are appropriately scoped, priced and resourced.
• Lead service transformation programmes and the ongoing development of managed service offerings.
• Build leadership capability, succession planning and career development frameworks across the function.

Conoscenze

Senior leadership

MSP leadership

Global operations

ITIL

Automation

AI adoption

Stakeholder management

Descrizione del lavoro

Head of Managed Services, MSP, Leadership, M365, Global

I am seeking exceptional Head of Managed Services to lead and transform a growing global Managed Services operation. This is a strategic leadership role for an experienced MSP leader who combines operational excellence, commercial insight and a passion for innovation.

Reporting to the COO, you will take ownership of a global function of approximately 60 professionals across the UK and Malaysia, bringing together Service Desk, NOC, SOC, Field Engineering and Internal Systems teams under a unified, scalable and high-performing operating model.

The Opportunity

As Head of Managed Services, you will drive the strategy, performance and evolution of a complex managed services organisation supporting clients in highly regulated and service-critical sectors. You will be responsible for delivering exceptional customer experiences while improving operational efficiency, scalability and profitability through automation, AI and standardisation.

Working closely with senior stakeholders across Sales, Account Management, Professional Services and Operations, you'll play a pivotal role in shaping service delivery and supporting the organisation's continued growth.

Responsibilities

• Lead all Managed Services and Managed Security Services teams globally.


• Define and execute the Managed Services strategy aligned with business growth objectives.


• Drive operational excellence across Service Desk, NOC, SOC and Field Engineering functions.


• Own service performance, governance, risk management and customer satisfaction.


• Improve profitability through automation, AI adoption, standardisation and scalable delivery models.


• Develop and maintain strong executive-level relationships with key customers and stakeholders.


• Partner with commercial teams to ensure services are appropriately scoped, priced and resourced.


• Lead service transformation programmes and the ongoing development of managed service offerings.


• Build leadership capability, succession planning and career development frameworks across the function.

You\'ll bring:

• Senior leadership experience within an MSP or comparable IT services organisation.


• Experience managing large-scale, multi-site and 24/7 service operations.


• Strong commercial expertise, including budget ownership, margin improvement and capacity planning.


• Experience leading managed IT services and ideally managed security services.


• Proven success leading global onshore and offshore teams.


• Strong knowledge of ITIL-aligned service management and continual improvement practices.


• Experience leveraging automation, tooling and AI to improve service delivery and efficiency.


• Exceptional stakeholder management skills, including executive and C-suite engagement.


• Demonstrated success delivering organisational change and operational transformation.

This opening is based out of the central London office three days a week.

Head of Managed Services, MSP, Leadership, M365, Global