Senior Managed Services Team Lead - Hybrid UK

Cobweb; Fareham; Híbrido; GBP 42.000 - 56.000; Tempo integral

Resumo da vaga

Cobweb in Fareham is seeking a Managed Services Team Leader to join its growing team at the HQ. This full-time role involves supervising Managed Services engineers and coordinating day-to-day workloads, providing technical guidance and driving proactive service delivery in a Microsoft-focused MSP environment.

The role offers hybrid working with four days in the office and one day working from home, and occasional travel to customer sites or events.

Qualificações

• The candidate has prior experience leading a Managed Services team in a Microsoft-focused MSP or technology services environment.
• Strong ability to coordinate daily workloads, review alerts and cases, and support escalations.
• Proven capability to balance priorities and drive process improvements in service delivery.

Responsabilidades

• Supervise daily workloads of the Managed Services engineers and monitor progress.
• Provide technical guidance and support engineer development.
• Coordinate priorities, review alerts/cases, and handle escalations as needed.
• Help implement improvements to service processes, monitoring, alert management and documentation.

Conhecimentos

Team leadership

Managed Services

Microsoft technologies

Descrição da vaga

Cobweb in Fareham is seeking a Managed Services Team Leader to join its growing team at the HQ. This full-time role involves supervising Managed Services engineers and coordinating day-to-day workloads, providing technical guidance and driving proactive service delivery in a Microsoft-focused MSP environment.

The role offers hybrid working with four days in the office and one day working from home, and occasional travel to customer sites or events.