Managed Services Engineer – Birmingham

Hunter Selection; Birmingham; Híbrido; GBP 35 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

31 days holiday including bank holiday

Private Medical Insurance

Life Insurance

Employee Assistance Programme

Cycle to Work

Discounts

Resumo da oferta

Ruth Wagstaff Recruitment Ltd is seeking a Managed Services Engineer in Birmingham. The role focuses on automation, security, monitoring, patch management, and endpoint management across a diverse customer base.

You will work within a growing MSP team to improve service delivery and build scalable solutions. The ideal candidate has senior engineering experience in MSPs, strong PowerShell and automation skills, and a track record of driving operational improvements across multiple customer

Qualificações

• Significant experience in a managed services environment.
• Strong knowledge of MSP tooling and service delivery processes.
• Experience implementing automation and monitoring improvements.

Responsabilidades

• Lead the development and improvement of managed service standards and tooling.
• Design and maintain automation workflows using PowerShell and APIs.
• Act as senior escalation point for complex infrastructure and security issues.
• Drive improvements across patching, monitoring, and backup resilience.
• Support service design, consultancy and pre-sales activities.

Conhecimentos

MSP experience

PowerShell scripting

Automation

Endpoint management

Security & monitoring

RMM platforms

PSA platforms

Microsoft 365

Windows Server

Entra ID / Active Directory

Networking & VPN

Ferramentas

RMM platforms

PSA platforms

Descrição da oferta de emprego

Managed Services Engineer - Birmingham (Hybrid) - £35k-£50k + Excellent Benefits

We’re recruiting for a Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base.

This is an excellent opportunity for a senior engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You’ll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes.

What You’ll Be Doing

• Leading the development and improvement of managed service standards, processes, and tooling.
• Designing and maintaining automation workflows using PowerShell, APIs, and platform-native automation tools.
• Acting as a senior technical escalation point for complex infrastructure, endpoint, security, networking, and backup issues.
• Driving improvements across patch compliance, monitoring, security, onboarding, and backup resilience.
• Managing and optimising RMM platforms, monitoring policies, alerting thresholds, and reporting capabilities.
• Supporting service design, technical consultancy, and pre-sales activities where required.
• Working closely with internal teams to identify opportunities for operational improvement and automation.

What We’re Looking For

• Significant experience within an MSP or managed services environment.
• Strong technical knowledge across:
• Microsoft 365
• Windows Server
• Entra ID / Active Directory
• Networking & VPN technologies
• Endpoint management
• Security & monitoring solutions
• Experience working with RMM and PSA platforms.
• PowerShell scripting and automation experience.
• Experience improving service delivery across multiple customer environments.
• Excellent troubleshooting and customer-facing communication skills.

Nice To Have

• Experience with endpoint security and MDR/EDR platforms.
• Backup and disaster recovery technologies.
• Firewall and network security experience.
• Exposure to vulnerability management and security compliance tooling.
• Experience with enterprise wireless networking environments.

What’s In It For You

• 31 days holiday including bank holidays.
• Option to buy and sell annual leave.
• Private Medical Insurance.
• Life Insurance.
• Employee Assistance Programme with 24/7 support.
• Virtual GP access and wellbeing platform.
• Cycle to Work and electric vehicle schemes.
• Paid volunteering leave.
• Retail, travel, gym and leisure discounts.
• Ongoing opportunities to influence and shape service delivery within a growing technology business.

Code - INDITND

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Job Tenure: Permanent

Salary: £35000 - £50000 per annum + 31 days holiday, discount + more

Location: Birmingham, West Midlands