Mall Duty Controller: CCTV & Security Lead

Abm-Industries-Inc.-2; Dundee; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work

Job summary

ABM is seeking a Duty Controller at Wellgate Shopping Centre to monitor CCTV, manage daily control room duties, and uphold security standards across all public, back-of-house areas and service yards. The role requires compliance with site procedures and a strong customer-service ethic.

The successful candidate will hold SIA CCTV and either a Door Supervisor or Security Guarding licence, with a proactive, flexible and team-oriented attitude, ready to work a rotating pattern at a busy retail site

Qualifications

• Must hold valid SIA CCTV licence and either a Door Supervisor or Security Guarding licence.
• Excellent communication, written and spoken.
• Security experience desirable.
• Strong customer service focus with attention to detail.
• Self-motivation, confidence, and be enthusiastic.
• Flexible / supportive team player.
• Ability to work effectively and flexibly within a busy, dynamic working environment.
• Confident and committed to providing a high-quality professional service.
• Focused on the delivery of excellence in customer service.
• Excellent interpersonal and organisational skills.
• Ability to prioritise work tasks.
• Ability to get on well with others and inspire respect and confidence.
• Ability to work under own initiative with a proactive outlook.

Responsibilities

• Monitor CCTV and carry out daily control room duties.
• Ensure security and cleanliness of all public areas, service yards, toilets and back of house.
• Comply with security procedures and site procedures.

Skills

SIA CCTV licence

Door Supervisor licence

Security Guarding licence

Communication skills

Customer service

Team player

Self-motivation

Initiative

Interpersonal skills

Organisational skills

Job description

ABM is seeking a Duty Controller at Wellgate Shopping Centre to monitor CCTV, manage daily control room duties, and uphold security standards across all public, back-of-house areas and service yards. The role requires compliance with site procedures and a strong customer-service ethic.

The successful candidate will hold SIA CCTV and either a Door Supervisor or Security Guarding licence, with a proactive, flexible and team-oriented attitude, ready to work a rotating pattern at a busy retail site