Duty Controller

ABM; Dundee; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

24/7 GP for you and immediate family

Mental Health support

Cycle to work scheme

Perks at Work app access

Job summary

ABM is seeking a Duty Controller at Wellgate Shopping Centre to oversee daily control room operations, monitor the CCTV system, and ensure security and cleanliness across all mall areas in line with client expectations.

You will hold valid SIA CCTV and either a Door Supervisor or Security Guarding licence, demonstrate exceptional communication, and deliver a high standard of customer service in a fast-paced environment.

Qualifications

• Must hold valid SIA CCTV licence and either a Door Supervisor or Security Guarding licence.
• Exceptional Communication, written and spoken.
• Security experience desirable.
• Strong customer service focus with attention to detail.
• Flexible / supportive team player.
• Ability to work effectively and flexibly within a busy, dynamic working environment.
• Confident and committed to providing a high-quality professional service.

Responsibilities

• Carry out Daily Control room duties including monitoring the CCTV system.
• Ensure that the Shopping Malls, Centre Management Office, all public areas including all service yards/roads, toilets, common areas and back of house areas are fully secure and clean to a level of service which exceeds the clients expectations.
• Comply with Security and site procedures.
• We’re proud to offer a great range of benefits including: 24/7 GP, Mental Health support, Get Fit Programme, Financial and legal support, Cycle to work scheme, Perks at Work app (discounts, gift cards, cashback).
• Provide high-quality professional service and exceptional customer experiences.

Skills

SIA CCTV licence

Door Supervisor licence

Security Guarding licence

Communication skills

Customer service

Team player

Tools

CCTV system

Job description

LOCATION: Wellgate Shopping Centre

RATE OF PAY: COMPETITIVE

SHIFT PATTERN: 42.5 hours per week (average), 2 week rolling rota, Monday to Sunday. Week 1 - 2 off 3 on 2 off. Week 2 - 2 on 3 off 2 on

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

Job Objective & Responsibilities:

As a Duty Controller at Wellgate Shopping Centre you will be required to carry out Daily Control room duties including monitoring the CCTV system. You would be expected to work to a high standard in line with client expectation.

As a Duty Controller you will be required to ensure that the Shopping Malls, Centre Management Office, all public areas including all associated service yards/roads, toilets, common areas and back of house areas are fully secure and clean to a level of service which exceeds the clients expectations. You will be required to comply with both Security and site procedures.

ABM Services operate in an honest and integral manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – the client team, our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take.

Candidate requirements:

• Must hold both a valid SIA CCTV licence and either a Door Supervisor or Security Guarding licence.
• Exceptional Communication, written and spoken.
• Security experience desirable.
• Strong customer service focus with attention to detail.
• Self-motivation, confidence, and be enthusiastic.
• Flexible / supportive team player.
• Ability to work effectively and flexibly within a busy, dynamic working environment.
• Confident and committed to providing a high-quality professional service.
• Focused on the delivery of excellence in customer service.
• Excellent interpersonal and organisational skills.
• Ability to prioritise work tasks.
• Ability to get on well with others and inspire respect and confidence.
• Ability to work under own initiative with a proactive outlook.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.