Major Loss Claims Support Specialist

Trinity Claims; Tonbridge; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

25 days Annual leave

Discretionary bonus

Life insurance

Enhanced company pension

Job summary

Trinity Claims is seeking a highly organised, empathetic individual to support our Major Loss team. You will assist our Major Loss Adjusters and Surveyors on major and complex home insurance claims, guiding customers through the journey with care.

You will translate policy terms and supplier reports into actionable steps, coordinating across buildings, contents and alternative accommodation, liaising with contractors to ensure smooth progress.

Qualifications

• 1–3 years’ experience in household property insurance claims.
• Understanding of insurance and indemnity policies.
• Strong questioning, decision-making and analytical skills, with excellent attention to detail.
• Excellent organisational and time management skills, with the ability to work well under pressure and meet deadlines.
• Excellent numeracy and literacy skills, and a high level of confidentiality.
• ‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy and written English.
• Cert CILA desirable.

Responsibilities

• Support and guide customers through the claims journey with empathy and care, particularly where they are dealing with the loss of their home or possessions.
• Collect information from customers and the Major Loss team to ensure swift resolution of claim and policy queries.
• Help coordinate the buildings, contents and alternative accommodation elements of each claim, ensuring the customer experiences a joined-up and seamless service.
• Accurately maintain claim files for complete transparency and accuracy.
• Respond to customer queries via phone, customer portal or email in an efficient and professional manner.
• Assess requirements for emergency alternative accommodation and funds for customers, and arrange necessary settlement.
• Process initial emergency payments and issue supplier payments with Major Loss Adjuster or Surveyor approval, maintaining accurate financial records within our claims system.

Skills

Claims experience

Attention to detail

Organisation

Confidentiality

Numeracy

Education

A level Maths & English

Cert CILA desirable

Tools

PC literacy

Job description

Trinity Claims is seeking a highly organised, empathetic individual to support our Major Loss team. You will assist our Major Loss Adjusters and Surveyors on major and complex home insurance claims, guiding customers through the journey with care.

You will translate policy terms and supplier reports into actionable steps, coordinating across buildings, contents and alternative accommodation, liaising with contractors to ensure smooth progress.