Major Loss Adjusting Executive

Trinity Claims; Tonbridge; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Salary up to £32k–£36k

25 days leave + holidays

Discretionary bonus

Life insurance

Enhanced pension

Employee of the month awards

Refer a Friend scheme

Birthday day off

Volunteer day

Job summary

Trinity Claims in the United Kingdom is seeking a highly organised, empathetic individual to support our Major Loss team. You will assist Major Loss Adjusters and Surveyors on major and complex home insurance claims, translating policy terms into actionable steps and coordinating across buildings, contents and accommodation with contractors.

You will maintain claim files, respond to queries via phone/portal/email, assess emergency accommodation and funds, and process emergency payments with

Qualifications

• 1–3 years' experience in household property insurance claims.
• Excellent numeracy and literacy with high confidentiality.
• Strong questioning, decision-making and analytical skills.
• Excellent organisational and time management skills.

Responsibilities

• Support Major Loss team and surveyors on major/home claims.
• Collect information from customers to ensure swift resolution.
• Coordinate buildings, contents and alternative accommodation elements.
• Maintain accurate claim files and respond to queries promptly.
• Process emergency payments and supplier payments with approvals.

Skills

Household property insurance claims

Attention to detail

Organisational skills

Education

A level Maths and English

Cert CILA desirable

Job description

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Useful Links

Trustpilot ¦ Glassdoor

About the role

We are seeking a highly organised, empathetic and detail-orientated individual to support our Major Loss team. Assisting our Major Loss Adjusters and Surveyors on major and complex home insurance claims, you will be an expert voice supporting customers through the claims journey — many of whom are dealing with one of the most traumatic events of their lives, including the loss of their home and possessions. You will help translate intricate policy terms and supplier reports into clear, actionable steps, coordinating across the buildings, contents and alternative accommodation elements of each claim, and liaising with contractors, experts and internal suppliers to ensure claims progress smoothly.

Key Responsibilities

• Support and guide customers through the claims journey with empathy and care, particularly where they are dealing with the loss of their home or possessions.
• Collect information from customers and the Major Loss team to ensure swift resolution of claim and policy queries.
• Help coordinate the buildings, contents and alternative accommodation elements of each claim, ensuring the customer experiences a joined-up and seamless service.
• Accurately maintain claim files for complete transparency and accuracy.
• Respond to customer queries via phone, customer portal or email in an efficient and professional manner.
• Assess requirements for emergency alternative accommodation and funds for customers, and arrange necessary settlement.
• Process initial emergency payments and issue supplier payments with Major Loss Adjuster or Surveyor approval, maintaining accurate financial records within our claims system.

Key Requirements

• 1–3 years' experience in household property insurance claims.
• Understanding of insurance and indemnity policies.
• Strong questioning, decision-making and analytical skills, with excellent attention to detail.
• Excellent organisational and time management skills, with the ability to work well under pressure and meet deadlines.
• Excellent numeracy and literacy skills, and a high level of confidentiality.
• PC literate with good administrative skills, and a driven, professional attitude focused on meeting or exceeding targets.
• 'A' level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy and written English.
• Cert CILA desirable.

In return, we can offer you:

Basic Salary of up to £32,000 - £36,000 as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus

Just some of the great benefits we offer:

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.