Senior Major Loss Adjuster | High-Value Claims

Trinity Claims; Birmingham; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Leave 25 days

Discretionary bonus

Life insurance

Enhanced pension

Awards program

Refer a Friend

Birthday day off

Volunteer day

Job summary

Trinity Claims, part of Policy Expert, is seeking an experienced Domestic Major Loss Adjuster or Surveyor to join our expanding Major Loss team, handling complex household claims valued at £100,000+. This is a technical, hands-on role with full ownership from assessment to settlement.

You will conduct site visits, determine liability and coverage, and manage contractors and specialists to bring claims to a fair resolution with empathy for customers facing difficult circumstances.

Qualifications

• Proven experience in household property claims handling or loss adjusting, ideally 5+ years.
• Formal industry qualification required; Chartered status or working towards it.
• Strong knowledge of building pathology and reinstatement in major/complex claims.
• Experience with policy wordings, liability and indemnity determination.
• Experience with loss adjusting software and estimating tools.

Responsibilities

• Manage a caseload of major/complex household claims valued at £100,000+, including buildings, contents and accommodation elements.
• Conduct site visits and surveys to assess damage and verify estimates.
• Determine liability, coverage and indemnity with reference to policy wordings.
• Negotiate settlements directly with policyholders and representatives across buildings and contents.
• Coordinate sub-contractors, loss assessors and other experts to reach a fair resolution.
• Provide clear communication and maintain high standard claim files for audit and complaints.

Skills

Loss adjusting

Building pathology

Reinstatement knowledge

Policy wordings

Empathy in claims

Education

ACII / ACILA / DIP CII

AssocRICS / MRICS / MCIOB

Tools

Xactware

Job description

Trinity Claims, part of Policy Expert, is seeking an experienced Domestic Major Loss Adjuster or Surveyor to join our expanding Major Loss team, handling complex household claims valued at £100,000+. This is a technical, hands-on role with full ownership from assessment to settlement.

You will conduct site visits, determine liability and coverage, and manage contractors and specialists to bring claims to a fair resolution with empathy for customers facing difficult circumstances.