Major Incident & Problem Manager — Lead IT Ops Change

Reed Technology; North East; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Reed Technology is seeking a Major Incident and Problem Manager based in Newcastle upon Tyne. The role is primarily onsite, with one day of home working per week, as part of a wider transformation journey to establish a dedicated incident and problem management function.

You will own incident management activities, escalate where necessary, and ensure accurate recording of details to enable trend analysis and continuous improvement.

Responsibilities

• Manage incidents as they occur, coordinating resolution efforts and escalation where needed.
• Record all incident details accurately for post-incident reviews and trend analysis.
• Contribute to continuous improvement by identifying patterns and driving operational changes.
• Propose and shape a roadmap to mature the problem management function over time.
• Lead the design and governance of the incident and problem management framework.

Job description

Reed Technology is seeking a Major Incident and Problem Manager based in Newcastle upon Tyne. The role is primarily onsite, with one day of home working per week, as part of a wider transformation journey to establish a dedicated incident and problem management function.

You will own incident management activities, escalate where necessary, and ensure accurate recording of details to enable trend analysis and continuous improvement.