Major Incident and Problem Manager

Reed Technology; North East; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Reed Technology is seeking a Major Incident and Problem Manager based in Newcastle upon Tyne. The role is primarily onsite, with one day of home working per week, as part of a wider transformation journey to establish a dedicated incident and problem management function.

You will own incident management activities, escalate where necessary, and ensure accurate recording of details to enable trend analysis and continuous improvement.

Responsibilities

• Manage incidents as they occur, coordinating resolution efforts and escalation where needed.
• Record all incident details accurately for post-incident reviews and trend analysis.
• Contribute to continuous improvement by identifying patterns and driving operational changes.
• Propose and shape a roadmap to mature the problem management function over time.
• Lead the design and governance of the incident and problem management framework.

Job description

Major Incident and Problem Manager

Newcastle upon Tyne - ONSITE 4 DAYS PER Wk (1 Day WFH)

45k- 55k

One of my international clients' is looking to bring onboard an experienced Major Incident and Problem Manager, on a permanent basis, to be based in their offices in Newcastle upon Tyne.

My client is currently embarking on a transformation journey, which includes the creation of a new function to manage all major incidents and problems, which arise daily within the IT Operations.

As such, my client is looking for an experienced expert/consultant who can lead the way to design, implement and manage the incident and problem function.

You will be responsible for managing incidents throughout the day, escalating where needed and ensure all details are recorded appropriately. This will then be used for continuous improvement purposes, identifying trends and allowing for suitable operational changes to prevent future incidents.

From a Problem perspective, you will be required to propose how to manage current problems and create a roadmap to improve maturity over time.