Senior Major Incident & Problem Manager

Jobtailor; Milton Keynes; On-site; GBP 65,000 - 95,000; Full time

Job summary

Jobtailor in the United Kingdom seeks an experienced Lead for Major Incident and Problem Management. You will guide incident response, coordinate cross-functional teams, and drive post-incident reviews to prevent recurrence.

Strong data-driven reporting and governance are essential to improve service resilience. Ideal candidates will have ITIL expertise, stakeholder engagement skills, and a proven ability to manage crises across complex environments while ensuring regulatory and contractual

Qualifications

• Significant experience managing IT incidents and major crisis events.
• Experience coordinating major incident responses across stakeholders.
• Knowledge of contingency planning, disaster recovery and service resilience.
• ITIL Service Management, governance and incident management.
• Ability to communicate technical issues to non-technical audiences.
• Right to work in the UK; Spanish language skills preferred.

Responsibilities

• Lead Major Incident and Problem Management delivery.
• Coordinate resolution, recovery and mitigation actions.
• Communicate with technical teams, business stakeholders and senior stakeholders throughout the incident lifecycle.
• Monitor compliance with SLAs and governance of processes.
• Drive post-incident reviews, root cause analysis and preventative actions.
• Collaborate across technology, business and third-party teams.
• Analyse incident trends to support continuous service improvement and resilience.

Skills

Incident Investigation

Troubleshooting

Root Cause Analysis

Service Level Management

Service Performance Management

Contingency Planning

Disaster Recovery

Vendor Management

Education

Degree in Computer Science

Job description

Jobtailor in the United Kingdom seeks an experienced Lead for Major Incident and Problem Management. You will guide incident response, coordinate cross-functional teams, and drive post-incident reviews to prevent recurrence.

Strong data-driven reporting and governance are essential to improve service resilience. Ideal candidates will have ITIL expertise, stakeholder engagement skills, and a proven ability to manage crises across complex environments while ensuring regulatory and contractual