Major Incident and Problem Manager

Reed Technology; Newcastle upon Tyne; On-site; GBP 45,000 - 55,000; Full time

Job summary

Major Incident and Problem Manager is required for our client in Newcastle upon Tyne. The role is permanent with hybrid working: onsite 4 days a week and 1 day from home. Salary £45k-£55k.

You will lead the design, implementation and ongoing governance of the incident and problem functions within IT Operations, driving continuous improvement and incident trend analysis.

Qualifications

• Extensive experience leading major incident and problem management.
• Proven ability to design, implement and manage incident/problem functions.
• Experience with IT Operations transformation programs.

Responsibilities

• Manage incidents across the day, escalate as needed, and record details for post-incident reviews.
• Identify trends from incidents and suggest operational changes to prevent recurrence.
• Develop and deliver a roadmap to improve maturity of the incident and problem functions.

Skills

Major Incident Management

Problem Management

IT Operations

Tools

ITIL

Job description

Major Incident and Problem Manager

Newcastle upon Tyne - ONSITE 4 DAYS PER WEEK (1 Day WFH)

£45k-£55k

One of my international clients' is looking to bring onboard an experienced Major Incident and Problem Manager, on a permanent basis, to be based in their offices in Newcastle upon Tyne.

My client is currently embarking on a transformation journey, which includes the creation of a new function to manage all major incidents and problems, which arise daily within the IT Operations.

As such, my client is looking for an experienced expert/consultant who can lead the way to design, implement and manage the incident and problem function.

• You will be responsible for managing incidents throughout the day, escalating where needed and ensure all details are recorded appropriately. This will then be used for continuous improvement purposes, identifying trends and allowing for suitable operational changes to prevent future incidents.
• From a Problem perspective, you will be required to propose how to manage current problems and create a roadmap to improve maturity over time.