Major Incident Manager

Hamilton Barnes ?; Manchester; Hybrid; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Salary up to £45,000

On-call rota 1 in 4 with £250 per week allowance

Ongoing training and development

Job summary

A leading managed services provider in Manchester is seeking an experienced Major Incident Manager to oversee Priority 1 and 2 incidents. This role requires coordinating teams and maintaining customer communication to minimize service impact. With a salary up to £45,000 and a hybrid work environment, this position also provides ongoing training and the chance for influence within the organization. The ideal candidate should have a background in customer-facing roles and the ability to manage under pressure. Apply now for this exciting opportunity.

Qualifications

• Experience in a managed services provider.
• Capable of going through security clearance.
• Willing to participate in an on-call rota.

Responsibilities

• Take full ownership of Priority 1 and Priority 2 incidents.
• Coordinate internal teams and communicate with customers.
• Ensure service impact is kept to a minimum.

Skills

Background within an MSP or external customer-facing environment

Ability to manage multiple stakeholders

Comfortable working under pressure

Job description

Major Incident Manager | Manchester (Hybrid)

Join a leading managed services provider who are looking to hire an experienced Major Incident Manager to join their Operational Support Centre in Manchester.

The role

You’ll take full ownership of Priority 1 and Priority 2 incidents, driving them from initial detection through to resolution. This includes coordinating internal teams, communicating clearly with customers and senior stakeholders, and ensuring service impact is kept to a minimum.

What’s on offer

• Salary up to £45,000 (DOE)
• On-call rota 1 in 4 with £250 per week allowance
• Hybrid working – 3 days per week in the Manchester office
• High-visibility role with genuine ownership and influence
• Ongoing training and development within a well-established MSP

What they’re looking for

• Background within an MSP or external customer-facing environment
• Comfortable working under pressure and managing multiple stakeholders
• Ability to go through security clearance
• Willingness to participate in the on-call rota

Apply Now!