Major Incident Manager - Banking

JR United Kingdom; Norwich; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the banking sector seeks a Major Incident Manager in Norwich. This role involves managing high-priority incidents, leveraging ITIL practices, and utilizing data for root cause analysis. The ideal candidate should be proactive, communicate effectively, and possess a deep understanding of incident management protocols.

Qualifications

• Strong experience in incident management with a focus on recent banking.
• Well-versed in ITIL practices and incident resolution.
• Experienced in root cause analysis and data management.

Responsibilities

• Own and improve incident & problem management policies.
• Manage high-priority incidents with proactive communication.
• Facilitate root cause analysis and identify recurring issues.

Skills

Incident process skills

Stakeholder communication

Root cause analysis techniques

Data analysis

ITIL practices

Education

ITIL qualification

Job description

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Major Incident Manager - Banking, Norwich

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EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services.

You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.

You keep the customer's impact of technical incidents front and centre.

You're well versed in ITIL practices and have qualifications in this space.

You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.

You're used to working with data—spotting trends and taking proactive action to address their causes.

About The Role:

Own, manage, and continually improve the incident & problem management policies, processes, and procedures.

Manage and drive the progression of high-priority and escalated incidents—focusing on proactive stakeholder communication, technical progression, and SLA adherence.

Facilitate root cause analysis of problem records using various techniques.

Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.