Major Incident Manager Associate

Morgan Stanley; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading financial services firm in Greater London is seeking a Major Incident Manager – Associate. You will manage business-impacting incidents related to infrastructure, coordinate key service restorations, and work closely with cross-functional teams. Ideal candidates will possess strong communication skills, an ability to handle high-stress situations, and have a Bachelor’s degree or higher. There are excellent opportunities for learning new technologies and influencing IT operations within a supportive work environment.

Qualifications

• Excellent oral and written communication skills for complex situations.
• Ability to facilitate conversations with large geographically dispersed stakeholder groups.
• Ability to remain calm and maintain composure in high-stress situations.
• Ability to translate technical incidents into business terms.
• Enthusiasm to learn new technologies and influence IT operations.
• Excellent organizational skills and multitasking capability.
• Proven troubleshooting skills and strong commitment toward incident resolution.
• Capability to develop close relationships with executive departments and leadership teams.
• Understanding of ITIL and IT Service Management.

Responsibilities

• Manage major and severe business-impacting incidents involving large-scale infrastructure issues.
• Coordinate real-time service restoration, assess business impact, and drive incident communications.
• Participate in post-incident reviews and provide recommendations for process improvement.

Skills

Exceptional communication in complex situations

Facilitation of large stakeholder group conversations

Thriving in high-stress environments

Technical incident translation into business terms

Learning new technologies and influencing IT operations

Education

Bachelor’s degree or higher

Tools

Linux

Networking

Servers

Databases

Web infrastructure

Storage

Cyber Security

Job description

Overview

Major Incident Manager – Associate

Responsibilities

Manage major and severe business‑impacting incidents involving large‑scale infrastructure issues. Coordinate real‑time service restoration, assess business impact, drive incident communications, and partner with cross‑functional teams globally. Participate in post‑incident reviews, provide recommendations for process improvement, and advise on Incident Management, Problem Management, and Change Management practices.

Qualifications

• Excellent oral and written communication skills for complex situations.
• Ability to facilitate conversations with large geographically dispersed stakeholder groups.
• Ability to remain calm and maintain composure in high‑stress situations.
• Ability to translate technical incidents into business terms.
• Enthusiasm to learn new technologies, make new contacts, and influence the way IT operates.
• Excellent organizational skills and multitasking capability.
• Proven troubleshooting skills and strong commitment toward incident resolution.
• Capability to develop close relationships with executive departments and leadership teams.
• Understanding of technology used in large infrastructure environments (Linux, networking, servers, databases, web, infrastructure, storage, cyber) is advantageous.
• Understanding of data center infrastructure (power, cooling, racking) is advantageous.
• Understanding of ITIL and IT Service Management.
• Bachelor’s degree or higher.

Skills

• Exceptional communication in complex situations.
• Facilitation of large stakeholder group conversations.
• Thriving in high‑stress environments.
• Technical incident translation into business terms.
• Learning new technologies and influencing IT operations.

EEO Statement

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our strong commitment to a culture of inclusion is evident through our focus on recruiting, developing, and advancing individuals based on their skills and talents.