Assistant Manager

Home House; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private health insurance

Employee Assistance scheme

Gym discounts

Retail discounts

50% taxi contribution for late-nightSh

Job summary

Home House in London seeks an experienced Assistant House 21 Manager / Maitre d' to lead hosting and guest experiences in a prestigious private members' club. You will guide the guest journey, curate the atmosphere, and coordinate reservations, seating and personalised services to exceed expectations.

In this role you will deputise for the House 21 and Bars Manager, drive service standards, mentor the team and support budgeted operations while maintaining discretion and exceptional presentation

Qualifications

• Experience in luxury hospitality is preferred.
• Strong hosting and guest-service mindset.
• Proven leadership and team-mentoring abilities.

Responsibilities

• Host and Maître d' duties, delivering a warm, professional welcome.
• Own the guest journey from arrival to departure and manage bookings, seating and special requests.
• Keep SevenRooms and membership systems updated with guest preferences and notes.

Skills

Hospitality excellence

Guest relationship

Staff leadership

Guest journey management

Budgeting & operations

Reservations systems

Tools

Reservations system

Membership system

POS system

Job description

Do you strive to deliver excellence in an atmosphere of luxury and sophistication?

Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our team as Assistant House 21 Manager / Maitre d'

Why Home House?

Join our family: Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.

Career growth: Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.

Prestigious environment: Work in one of London's most exclusive private members' clubs in an opulent setting.

Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.

Vibrant atmosphere: Immerse yourself in the unique energy of Home House.

Your purpose

Hosting And Guest Experience

Act as the Host / Maître d' for the House serving as the first and lasting impression for members and guests, delivering a warm, confident and professional welcome at all times.

Curate and maintain the overall atmosphere of the House, ensuring lighting, music, layout and flow complement the time of day and guest profile.

Own the guest journey from arrival to departure, proactively managing bookings, seating and special requests to ensure an exceptional experience.

Build strong rapport with members and guests, recognising preferences and encouraging repeat visits through personalised service.

Ensure SevenRooms, reservations and membership systems are consistently updated and informed of guest preferences, special occasions and service notes to anticipate needs, personalise experiences and deliver a cohesive, elevated guest journey.

Lead detailed pre-service and daily briefings, aligning teams on guest personality insights, engagement approach, recognition standards and member preferences.

Actively encourage and respond to guest feedback, using insights to enhance service standards and the overall hosting experience.

Handle all guest enquiries, feedback and special requests with professionalism, discretion and efficiency, resolving issues confidently and escalating where appropriate.

Leadership and operations

Deputise for the House 21 and Bars Manager in their absence, taking full responsibility for the operation, team leadership and service delivery.

Support the House 21 and Bars Manager in maintaining and evolving exceptional service standards, ensuring all Standard Operating Procedures are followed consistently.

Lead by example on the floor, maintaining visibility during service and supporting the team to deliver seamless, high-quality service.

Ensure all areas are correctly closed and secured at the end of service and that any faulty equipment, machinery or service-ware is reported and actioned promptly.

Commercial awareness

Maintain in-depth knowledge of facilities, room rates, promotions and operating hours across both Houses to confidently identify and drive cross-selling opportunities.

Positively approach sales opportunities, guiding guests through menus with expert knowledge to maximise revenue.

Ensure all sales transactions are processed accurately and in line with company procedures.

Team management

Support the House 21 and Bars Manager with the day-to-day leadership of the team, ensuring clear communication and consistent standards.

Train and mentor new team members on Standard Operating Procedures, hosting standards and service expectations.

Promote a culture of professionalism, respect and collaboration, maintaining excellent colleague relations.

Assist with recruitment, onboarding and retention of high-calibre team members.

Support team development through regular feedback and quarterly appraisals via OpenBlend, in partnership with the House 21 Manager and Bars Manager

Liaise with Human Resources regarding employee relations matters, ensuring compliance with company policies and employment legislation.

Budget control

Assist the House 21 and Bars Manager with the management of our people systems such as Fourth and ensure rotas are kept up to date according to business levels.

Assist with financial reporting, including the accurate administration of Micros, forecasting and sales opportunities.

About You

• A confident, polished and personable hospitality professional with a passion for delivering exceptional, personalised guest experiences.
• Naturally warm and engaging, creating strong rapport with members and guests and leaving a lasting positive impression.
• Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Hosting-led in approach, with a strong understanding of guest journey management from arrival to departure.
• Commercially aware, with the ability to identify sales opportunities and confidently guide guests through menus and experiences.
• A visible leader who leads by example on the floor and supports seamless, high-quality service delivery.
• An inspiring team player who supports, trains and mentors colleagues to uphold service and hosting standards.
• Calm, professional and solutions-focused when handling guest feedback, enquiries and challenges.
• Confident using reservations, membership and POS systems to support operational excellence and personalised service.
• Proactive, adaptable and comfortable deputising for management when required.
• Committed to fostering a culture of professionalism, respect and collaboration.

In return, what do we offer?

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary and pension.
• Private health insurance and Employee Assistance scheme.
• Gym and retail discounts.
• 50% taxi contribution for late-night shifts.
• Complimentary meals on duty.
• In-House experiences at both Home House and Home Grown.
• Stream (formerly Wagestream).
• Full uniform is provided.