General Assistant

Sydney House Chelsea - Kitchen; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Perkbox discounts

Staff rate £25 B&B across group

Employee Assistance Programme

Free meals on duty

Career development pathways

Job summary

Sydney House Chelsea is seeking a Hotel General Assistant to support day-to-day hotel operations across reception, housekeeping and food & beverage. You will interact with guests professionally, assist with check-ins, and help with concierge services while maintaining high standards of service.

The role requires flexibility, attention to detail and a proactive approach to ensuring excellent guest experiences.

Qualifications

• Interpersonal skills for guest interaction.
• Attention to detail and proactivity.
• Flexible to support multiple hotel departments.

Responsibilities

• Interact with customers in a professional, friendly and confident manner.
• Develop relationships with regular guests to maximise sales opportunities and generate future business.
• Rooming Guests and Room Service - Escort guests to their rooms; assist with luggage and deliveries; provide drinks and amenities.
• Support the reception team with guest requests and check-in, providing regular break cover.
• Concierge support – know the Chelsea area and provide local information, reservations and transport assistance.
• Clean and service bedrooms, bathrooms and public areas to hotel standards.
• Assist pre-arrival inspections and ensure rooms are ready with welcome letters.
• Clean building exterior and public areas; maintain linen cupboards and supplies.
• Assist with maintenance tasks, lightbulbs, and report issues to GM.
• Support breakfast service and maintain high restaurant standards.
• Complete daily beverage and stock counts; rotate stock and ensure readiness.

Job description

SYDNEY HOUSE CHELSEA

A discreet, 18th Century Georgian townhouse located just off the King’s Road in the hear of London Chelsea.

IN BRIEF

A new exciting opportunity and position has opened up at Sydney House Chelsea : The Hotel General Assistant. This position will support the day-to-day operation of the hotel by maintaining high standards of cleanliness, presentation and guest service across multiple departments. The role requires flexibility, attention to detail and a proactive approach to ensuring the hotel operates efficiently and consistently delivers an excellent guest experience.

Reception

• Interact with customers in a professional, friendly and confident manner.
• Develop relationships with regular guests to maximise sales opportunities and generate future business.
• Rooming Guests and Room Service - Escort all arriving guests to their rooms; assisting with luggage & delivery of bedroom requests - drinks and extra amenities
• Supporting the reception team with guest requests and checking in, providing regular break cover
• Concierge support – build and maintain a working knowledge of the local (Chelsea) area, including restaurants, landmarks and places of interest; provide helpful local info and recommendations and support with transportation and restaurant reservations.

Housekeeping

• To clean and service the bedrooms, bathrooms and public areas as requested, to hotel standards.
• Support in pre arrival room inspections, ensuring room is ready for occupation and complete with welcome letters.
• Cleaning of building exterior and public areas including bin and service areas, hotel arrival area (internal & external); plant care through the property.
• Completion of minor maintenance tasks such as cleaning external lights and signage; replacing of lightbulbs; highlighting maintenance issues and other tasks as assigned by the general manager.

Ensuring the linen and supplies cupboards are well stocked and well maintained & organised.

Food & Beverage

• Regular support with breakfast service, ensure tables are set up and ready for service.
• Maintaining high service standards within the restaurant.
• Complete daily beverage and crisp stock counts.
• Replenish beverages and glassware, including stock rotation and date checks.
• Keeping on top of restaurant housekeeping including but not exhaustive of dusty of bar bottles, mirrors and glassware; restaurant floor (swept & mopped), cutlery and crockery clean and ready for use

WHAT YOU’LL NEED TO DO:

• Flexibility to work early shifts starting at 7am, late shifts finishing at 9am and flexibility to work both.
• Know & understand Andrew Brownsword Hotels & ABode Hotels values of Originality, Personality & Quality
• Assist other departments of the hotel wherever possible to deliver the best possible service
• Be a focal point for our guests during service
• Willing and able to be hands on and operational, focussing on guest service during key service times.
• Has a positive outlook, always friendly and cheerful to guests and colleagues alike.
• Always immaculately groomed, an example to others.
• Is a good communicator, who loves engaging with our guests.
• Raise any issues or concerns with the General Manager
• Ensure all relevant statutory regulations are adhered to
• Always embrace tasks you are asked to do, your work will be varied and fair but it could be anything needed to support the team or your manager.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams tobe curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.