Maintenance Operative

Persimmon Homes; Devon and Torbay; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

5* housebuilder

Life cover & pension

Employee discounts

Diversity & development

Job summary

Persimmon Homes is seeking a Maintenance Operative in Plymouth to perform high‑quality remedial and maintenance work for new homes. You will manage workloads, complete tasks promptly, and uphold the Persimmon Pledge and customer care standards.

The role requires joinery and painting experience, CSCS card, PASMA is a plus, strong customer service, and full UK driving licence. A supportive, diverse environment and growth opportunities are offered.

Qualifications

• Experience in homeowner maintenance, including machines and tools.
• Painting and joinery experience required.
• PASMA certificate is advantageous.
• Excellent customer service skills.
• Conversant with Microsoft Office.
• Current CSCS Card (Construction Skills Certification Scheme).
• First Aid qualification would be advantageous.
• Full UK Driving Licence required.

Responsibilities

• Manage and prioritise workloads to complete remedial works on time.
• Provide quality remedial works complying with policies.
• Minimise costs and record costs; identify contra-charging opportunities.
• Complete online reporting via the Operative App for defect resolution.
• Liaise with subcontractors to inspect defects and communicate with customers.
• Comply with HS&E Policy across the team.

Skills

Homeowner maintenance

Machine & tools maintenance

Customer service

Microsoft Office

Driving licence

CSCS card

PASMA certificate

First Aid

Joinery experience

Painting experience

Tools

Power tools

Job description

Location: Plymouth, PL68EW Looking for a career where your ambition meets real opportunity?

Job Title: Maintenance Operative Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, We Don’t Just Build Homes — We Build Careers. When You Join Us As a Maintenance Operative, You’ll Benefit From

• Competitive salary
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.

Primary Responsibilities

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
• Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What experience do I need?

• Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
• Painting and Joinery experience is required
• PASMA certificate is advantageous
• Excellent customer service skills
• Conversant with Microsoft Office
• Current CSCS Card (Construction Skills Certification Scheme)
• First Aid qualification would be advantageous
• Full UK Driving Licence is required