Maintenance Team Manager

Haven; Tenby; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Dining discount

Holiday discount

In-store discount

Free facility access

Brand savings

Job summary

Haven is seeking a Maintenance Manager to lead our maintenance operations and drive safe, efficient facilities for guests and team members. You will direct a dynamic hub team, monitor performance, and ensure adherence to policies while supporting people development.

The role combines hands-on leadership with planning and problem solving to maintain high standards. You will manage resources, schedules, budgets, and external contractors, ensuring regulatory compliance and a welcoming guest

Qualifications

• Proven leadership experience in a maintenance/facilities role.
• Strong communication and people-management abilities.
• Experience with budgets, resources, and external contractors.
• Knowledge of health and safety regulations and compliance.

Responsibilities

• Lead, motivate, and support the maintenance team to deliver reliable service.
• Ensure guest experience by maintaining safe, clean facilities and welcoming environments.
• Monitor performance, provide feedback, and conduct reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations and policies.
• Resolve operational issues quickly to maintain smooth day-to-day running.
• Support development through training and mentoring.

Skills

Team leadership

Communication skills

Problem solving

Budgeting

Health & safety

Customer service

Attention to detail

Flexibility

Job description

Position: Maintenance Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Maintenance Manager, where you’ll steer our maintenance operations, ensuring our facilities are safe, efficient, and welcoming for both our team and guests.

As the Maintenance Manager, you'll be at the heart of an energetic Facilities & Maintenance Hub team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional maintenance operations for our facilities, continuously improving efficiency, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Maintenance Manager, Facilities Manager, or a similar leadership position, with a track record of managing operations and overseeing external contractors.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.