Maintenance Manager

Locke Hotels; London; On-site; GBP 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Maintenance Manager to ensure their properties remain in top condition. This role requires a hands-on leader who can manage a team, oversee maintenance budgets, and maintain high standards of service. You will be the key point of contact for contractors and responsible for ensuring a seamless experience for guests. With a focus on problem-solving and customer service, this is an exciting opportunity to make a tangible impact in a vibrant, community-focused environment. Join a forward-thinking company that values creativity and innovation in hospitality.

Benefits

Bonus scheme

Holidays with option to buy more

Wellbeing benefits

Free nights in properties

Recognition schemes

Pension plan

Company sick pay

Qualifications

• Experience in managing a maintenance team effectively.
• Strong grasp of health and safety regulations.
• Ability to manage budgets and service contracts.

Responsibilities

• Oversee maintenance and repairs of apartments to high standards.
• Manage annual maintenance budget and delegate tasks effectively.
• Proactively resolve maintenance issues before they escalate.

Skills

Human-led leadership skills

Plumbing qualifications

Gas qualifications

Electrical trade qualifications

Customer service

Problem solving

Time management

Attention to detail

Education

Trade qualifications in plumbing, gas, or electrical

Tools

CAFM systems

Microsoft Office

Job description

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Be you. At work.

Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.

The role.

Are you a handyperson? A practical powerhouse who carries tools in case of an emergency? Can you spot a maintenance problem before it even becomes one?

You’ll make Locke feel like home by keeping our building and apartments looking fresh, so our guests feel comfortable, relaxed and cared-for. Reporting to the Head of Facilities, with a dotted line to the General Manager, you’ll oversee services, repairs, painting, and upkeep of apartments to standards worth writing home about.

What it looks like;

• Working with the General Manager to set an annual maintenance budget and sticking to it throughout the year
• Coaching and being accountable for your team, including setting SMART objectives
• Delegating effectively to keep things running like clockwork
• Being a role model for edyn’s values
• Regularly reviewing service contracts and purchase orders
• Creating and delivering a refurbishment schedule
• Making sure apartments are looking and working their best for guests’ arrivals and throughout their stays
• Carrying out maintenance quickly and efficiently to minimise impact on revenue
• Looking ahead to possible future maintenance issues and proactively resolving them
• Being on-call for maintenance needs, including out-of-hours on a rota system
• Supporting management in staying on top of health and safety duties
• Possibly managing new building works and projects, including supporting on refurbishments
• Being the point-person for contractors and making sure work is up to scratch
• Using CAFM systems and reporting
• Being happy working both on your own and as part of a team
• Line management responsibility of a team (where applicable)
• Being an active member of the team in meetings and development sessions
• Handing over thoroughly to front desk to make sure the housekeeping team is up-to-speed with maintenance developments
• Working closely with the team to ensure uninterrupted service to guests
• Communicating calmly with guests to resolve any issues
  
  

What you’ll need:

• Human-led leadership skills and experience managing a team
• Ideally plumbing, gas and electrical trade qualifications
• Ideally experience of launching a new building
• Intuitive customer service
• Natural influencing skills with a knack for managing expectations
• Brain built for problem solving
• Reliable decision-making
• Confidence to act quickly and take smart risks based on insight
• Strong grasp of spoken and written English
• Impeccable attention to detail
• Rock-solid time management
• Flexible approach and a can-do attitude
• Confidence using IT systems and software (including Microsoft Office)
  
  

Values you’ll share;

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play
• Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
• Recognition of humanity in yourself and others to learn fast, evolve and grow
  
  

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.

When and Where?

We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

About Edyn

Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands - Locke, SACO and Cove - is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere

Diversity, Equity, and Inclusion Statement

edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.

This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity.

We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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