Maintenance Manager

Montcalm East, Autograph Collection; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

28 holidays including bank holidays

Health benefits platform

Discounted gym membership

Wellbeing platform access

Job summary

Montcalm East, part of the Montcalm Collection, seeks a Maintenance Manager to lead day-to-day maintenance and a diverse team within a luxury hotel on City Road, East London. You’ll oversee HVAC, electrical, plumbing, and safety compliance, collaborating with Front Office, Housekeeping, and external contractors to uphold exceptional guest experiences.

The role requires strong leadership, technical knowledge, and a commitment to luxury standards, with on-site duties and on-call flexibility across

Qualifications

• Proven experience as a Maintenance Manager or similar role within luxury hospitality.
• Strong technical knowledge of building systems (HVAC, electrical, plumbing).
• Trade qualification required i.e. plumbing, electrical, air conditioning or similar.
• Proficiency in PMS systems (Opera or similar).
• Excellent leadership and team management skills.
• Strong organisational and problem-solving abilities.
• Sound financial awareness and experience in budget management.
• High attention to detail and commitment to maintaining luxury standards.
• Strong communication and interpersonal skills.
• Flexibility to adapt to changing business needs.

Responsibilities

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm's luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections, audits, and corrective actions.
• Coordinate with external inspectors to ensure certifications are up to date.
• Maintain detailed maintenance records and reports.
• Implement energy efficiency initiatives and monitor usage.
• Actively participate in emergency and crisis response planning.

Skills

Leadership

Team management

Problem solving

Budget management

Facility maintenance

Education

Trade qualification in plumbing/electrical/AC

Tools

PMS: Opera

Job description

Montcalm East

Montcalm East United by timeless style and peerless service, Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott's Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels. Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview

The Maintenance Manager is responsible for overseeing all maintenance operations and the day-to-day work of the maintenance team within the Montcalm Marble Arch Hotel. This includes planning, preparation, and delivery of high-quality maintenance services, ensuring the property is maintained to the highest standards of luxury, safety, and functionality. Working closely with the General Manager, Projects Team, Health & Safety Manager, Procurement, and external suppliers, the Maintenance Manager ensures seamless guest experience and a safe working environment for all stakeholders. The role requires a passion for luxury, excellent leadership skills, and the ability to inspire and motivate a diverse team. By maintaining the property to exceptional standards, the Maintenance Manager helps protect the hotel’s reputation and supports the delivery of unparalleled guest experiences.

Key Responsibilites

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm's luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections, audits, and corrective actions.
• Coordinate with external inspectors to ensure certifications are up to date.
• Maintain detailed maintenance records and reports.
• Implement energy efficiency initiatives and monitor usage.
• Actively participate in emergency and crisis response planning.

Skills & Qualifications

• Proven experience as a Maintenance Manager or similar role within luxury hospitality.
• Strong technical knowledge of building systems (HVAC, electrical, plumbing).
• Trade qualification required i.e. plumbing, electrical, air conditioning or similar.
• Proficiency in PMS systems (Opera or similar).
• Excellent leadership and team management skills.
• Strong organisational and problem-solving abilities.
• Sound financial awareness and experience in budget management.
• High attention to detail and commitment to maintaining luxury standards.
• Strong communication and interpersonal skills.
• Flexibility to adapt to changing business needs.

Working Condition

Physically demanding role; may involve lifting, carrying, and working in varied conditions. On-call availability required for emergencies. Based on-site with flexibility to work across different environments within the property.

Benefits

• Competitive salary
• A supportive, empowering team environment
• Benefits platform with various discounts
• 28 holidays including eight bank holidays, with more holidays after two-year service
• Cash-back health benefits, including optical, dental, chiropractor and physio services
• Discounted gym membership
• Access to Wellbeing platform and sessions, including EAP
• Awards and Recognition Programme
• Annual parties
• Regular and ongoing training and development, including leadership workshops
• Enjoy a paid day off to celebrate your birthday - because your special day matters

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.