Luxury Hotel Maintenance Lead (Shift Engineer)

The Montcalm royal London House; London Borough of Islington; On-site; GBP 42,000 - 56,000; Full time

Job summary

The Montcalm Collection seeks a Shift Engineer to join its luxury hospitality maintenance team in London. You will manage day-to-day maintenance across HVAC, electrical, plumbing, carpentry, and general building upkeep to uphold premium service standards.

Reporting to the Maintenance Manager, you will ensure prompt, high-quality repair work, adhere to health and safety regulations, and contribute to energy efficiency and guest satisfaction across upscale properties.

Qualifications

• Proven experience within a luxury hospitality environment.
• Trade qualification or similar in Air Conditioning, Plumbing, Electrical desirable.
• Excellent communication, problem-solving, and organisational skills.
• High attention to detail and ability to multitask under pressure.
• A passion for hospitality and creating memorable guest experiences.
• Fluency in English and any additional languages is an advantage.

Responsibilities

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Carry out maintenance work promptly and to the highest standards to deliver excellent customer care.
• Follow all statutory and regulatory requirements during repairs.
• Follow planned preventative maintenance programmes.
• Ensure good relationships with internal and external customers and contractors.
• Follow COSHH regulations, store hazardous substances safely.
• Carry out routine inspections/maintenance of property assets and monitor timetables.
• Record utility costs by meter readings and monitor daily usage.
• Adhere to hotel policies, safety protocols, and regulatory requirements.
• Maintain detailed maintenance records and reports.
• Participate in emergency and crisis response planning.

Skills

Luxury hospitality

Leadership

Communication

Customer focus

Strategic planning

Operational excellence

Talent management

Financial acumen

Relationship building

Innovation & adaptability

Crisis preparedness

Legal & regulatory compliance

Job description

The Montcalm Collection seeks a Shift Engineer to join its luxury hospitality maintenance team in London. You will manage day-to-day maintenance across HVAC, electrical, plumbing, carpentry, and general building upkeep to uphold premium service standards.

Reporting to the Maintenance Manager, you will ensure prompt, high-quality repair work, adhere to health and safety regulations, and contribute to energy efficiency and guest satisfaction across upscale properties.