Shift Engineer

Inhabit Hotels | B Corp™; Greater London; On-site; GBP 38,000 - 48,000; Full time

Job summary

Montcalm Collection in London seeks a Shift Engineer to join the Maintenance team. You will deliver prompt, high-quality engineering support across the property, ensuring systems meet luxury standards and comply with health and safety regulations.

Reporting to the Maintenance Manager, you will handle planned and reactive maintenance, participate in energy efficiency initiatives, and maintain detailed records while delivering an exceptional guest and colleague experience.

Qualifications

• Experience in a luxury hospitality environment is essential.
• Trade qualification in HVAC/Plumbing/Electrical is desirable.
• Excellent communication, problem-solving and organisational skills are required.
• PMS systems (Opera or similar) experience is desirable.
• High attention to detail and ability to multitask under pressure.
• A passion for hospitality and creating memorable guest experiences.

Responsibilities

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• As a Shift Engineer, carry out maintenance work promptly and to the highest standards to deliver excellent customer care.
• Follow planned preventative maintenance programmes
• Ensure good relationships with internal and external customers and contractors
• Carry out routine inspections/maintenance of property assets and monitor daily usage.

Skills

Exceptional Leadership

Impeccable Communication Skills

Customer-Centric Approach

Strategic Vision & Planning

Operational Excellence

Financial Acumen

Crisis Preparedness

Innovation & Adaptability

Relationship Building

Talent Management & Development

Education

Trade qualification in HVAC/Plumbing/Electrical

Tools

PMS (Opera)

Job description

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

SCOPE & GENERAL PURPOSE

The Shift Engineer is a key member of the Maintenance team, responsible for delivering prompt, effective, and high-quality engineering support across the property. This role ensures that all hotel systems, facilities, and equipment are maintained to Montcalm’s luxury standards while complying with statutory and legal regulations.

Reporting to the Maintenance Manager, the Shift Engineer will work across planned and reactive maintenance tasks, contribute to energy efficiency initiatives, and provide technical expertise to support a seamless guest and colleague experience.

COMPETENCIES

• Exceptional Leadership
• Demonstrates a clear vision for luxury hospitality, aligning the team with excellence.
• Inspires a culture of professionalism and high standards.
• Exhibits calm, effective leadership in challenging situations.
• Impeccable Communication Skills
• Communicates effectively with staff, guests, and stakeholders.
• Demonstrates cultural sensitivity in interactions.
• Acts as a brand ambassador for Montcalm Collection.
• Customer-Centric Approach
• Ensures maintenance supports seamless guest experiences.
• Anticipates guest needs and ensures issues are resolved promptly.
• Addresses concerns with discretion and professionalism.
• Strategic Vision & Planning
• Plans preventive and corrective maintenance to maintain long-term asset value.
• Introduces innovative approaches to enhance operational efficiency.
• Seeks opportunities to reinforce the hotel’s luxury brand positioning.
• Operational Excellence
• Delivers attention to detail in every aspect of maintenance.
• Implements efficient, quality-driven processes.
• Manages resources effectively to balance luxury and cost-efficiency.
• Talent Management & Development
• Recruits, develops, and retains skilled maintenance staff.
• Implements training aligned with Montcalm standards.
• Prepares succession plans within the department.
• Financial Acumen
• Manages costs effectively without compromising standards.
• Relationship Building
• Builds effective working relationships across departments.
• Develops strong partnerships with vendors and suppliers.
• Innovation & Adaptability
• Embraces technology to optimise maintenance operations.
• Adapts to emerging hospitality trends and sustainability initiatives.
• Encourages continuous improvement.
• Crisis Preparedness
• Identifies and mitigates operational risks.
• Ensures staff confidentiality and discretion in crises.
• Sustainability & Social Responsibility
• Supports community and corporate social responsibility initiatives.
• Legal & Regulatory Compliance
• Ensures compliance with all health, safety, and regulatory requirements.
• Upholds ethical conduct in all business practices.

KEY RESPONSIBILIES

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• As a Shift Engineer, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent customer care.
• Also be required to follow all company statutory and legal regulatory requirements during repairs.
• Follow planned preventative maintenance programmes
• Ensure good relationships with internal and external customers and contractors
• Carry Out Routine Inspections/maintenance of Property assets when required to the appropriate standard and ensure that timetables in place are met.
• Supporting the recording of accurate utility costs by recording meter readings and monitor daily usage.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Maintain detailed maintenance records and reports.
• Actively participate in emergency and crisis response planning.

Skills & Qualifications

• Proven experience within a luxury hospitality environment.
• Trade qualification or similar in Air Conditioning, Plumbing, Electrical desirable
• Excellent communication, problem-solving, and organisational skills.
• PMS systems (Opera or similar) experience desirable
• High attention to detail and ability to multitask under pressure.
• A passion for hospitality and creating memorable guest experiences.
• Fluency in English and any additional languages is an advantage.

WORKING CONDITIONS

• Flexible working hours including weekends, evenings, and bank holidays.
• Requires standing for extended periods and occasional manual handling.
• Guest-facing role requiring professional appearance and demeanour.