Luxury Hotel Maintenance Lead

Montcalm East, Autograph Collection; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

28 holidays including bank holidays

Health benefits platform

Discounted gym membership

Wellbeing platform access

Job summary

Montcalm East, part of the Montcalm Collection, seeks a Maintenance Manager to lead day-to-day maintenance and a diverse team within a luxury hotel on City Road, East London. You’ll oversee HVAC, electrical, plumbing, and safety compliance, collaborating with Front Office, Housekeeping, and external contractors to uphold exceptional guest experiences.

The role requires strong leadership, technical knowledge, and a commitment to luxury standards, with on-site duties and on-call flexibility across

Qualifications

• Proven experience as a Maintenance Manager or similar role within luxury hospitality.
• Strong technical knowledge of building systems (HVAC, electrical, plumbing).
• Trade qualification required i.e. plumbing, electrical, air conditioning or similar.
• Proficiency in PMS systems (Opera or similar).
• Excellent leadership and team management skills.
• Strong organisational and problem-solving abilities.
• Sound financial awareness and experience in budget management.
• High attention to detail and commitment to maintaining luxury standards.
• Strong communication and interpersonal skills.
• Flexibility to adapt to changing business needs.

Responsibilities

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm's luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections, audits, and corrective actions.
• Coordinate with external inspectors to ensure certifications are up to date.
• Maintain detailed maintenance records and reports.
• Implement energy efficiency initiatives and monitor usage.
• Actively participate in emergency and crisis response planning.

Skills

Leadership

Team management

Problem solving

Budget management

Facility maintenance

Education

Trade qualification in plumbing/electrical/AC

Tools

PMS: Opera

Job description

Montcalm East, part of the Montcalm Collection, seeks a Maintenance Manager to lead day-to-day maintenance and a diverse team within a luxury hotel on City Road, East London. You’ll oversee HVAC, electrical, plumbing, and safety compliance, collaborating with Front Office, Housekeeping, and external contractors to uphold exceptional guest experiences.

The role requires strong leadership, technical knowledge, and a commitment to luxury standards, with on-site duties and on-call flexibility across