Maintenance Technician

Montcalm East, Shoreditch London; London Borough of Islington; On-site; GBP 29,000 - 36,000; Full time

Job summary

Montcalm Collection is seeking a Maintenance Technician to support the Maintenance Supervisor in day-to-day hotel upkeep, ensuring systems run smoothly and guest experiences remain exceptional.

The role involves routine repairs, responding to requests, and assisting with inspections across the property. You’ll help maintain standards, safety, and hygiene, contributing to a premier hospitality experience in London.

Qualifications

• Minimum 2 years’ experience in a similar position (preferably in a 5-star hotel).
• Flexibility to work evenings, weekends and bank holidays as required by business needs.
• Able to carry out routine maintenance across plumbing, electrical, HVAC, carpentry and general building systems.
• Knowledge of health, safety and hygiene regulations as applied to hospitality properties.

Responsibilities

• Skilled in routine maintenance and emergency maintenance across plumbing, electrical, HVAC, carpentry, and general building systems.
• Address plumbing, electrical, carpentry, and general repair issues promptly.
• Perform preventative maintenance tasks to ensure equipment and facilities are in top condition.
• Respond to urgent maintenance requests and emergencies.
• Liaise with the management team to prioritise tasks and communicate updates.
• Always ensure compliance with health and safety regulations.
• Follow planned preventive maintenance programmes.
• Maintain good relationships with internal and external customers and contractors.
• Carry out routine inspections/maintenance of property assets as required.

Skills

Attention to detail

Teamwork

Communication

Time management

Customer service

Problem solving

Adaptability

Job description

At Montcalm Collection, we believe that timeless styleand genuine hospitality are more than just values, they’re a way of life. Ourpeople are the heart of our hotels: passionate individuals working together asa team, united by an unwavering commitment to providing first-class personalservice.

Our collection spans some of London’s most storiedbuildings, from elegant Georgian townhouses and an 18th-century brewery to ahistoric head office and a contemporary architectural landmark. Each hotel hasits own unique story, and within everyone, our team creates unforgettableexperiences for our guests.

While our walls speak of history, it’s our people,their ambition and their creativity that shapes our future.

Join us, and become part of a culture that celebratesindividuality, nurtures potential, and upholds the very highest standards ofthe art of hospitality.

SCOPE & GENERAL PURPOSE

As Maintenance Technician, you will support the MaintenanceSupervisor in overseeing the day-to-day maintenance operations of the hotel,ensuring all systems and infrastructure run smoothly to deliver high-qualityservice and exceptional guest experience. This hands-on experience involvescarrying out general repairs, responding to maintenance requests, and assistingwith routine inspections and preventative tasks across the property. Your practicalskills, attention to detail, and proactive approach will contribute to maintainour Montcalm Collection Hotels’ reputation as a premier destination in London’svibrant hospitality scene.

Your role will also help maintain maintenancestandards, and ensure compliance with health, safety, and hygiene regulations,contributing to a safe and clean environment for guests and staff. Workingclosely with the wider maintenance team, and you will support a culture ofreliability, teamwork, and continuous improvement.

COMPETENCIES

1. Guest Satisfaction

• Focuseson identifying and meeting customer's needs by paying attention to theirpreferences and makes sure customers have a memorable experience.
• Takescustomers’ interests and complaints seriously.
• Deliversprompt, efficient and personalised service; shows empathy and understanding forcustomers’ views and attitudes.
• Usesproactive approach in maintaining relationships with customers by recognition,use of name, polite conversations.

2. Guest Experience Quality

• Proactively seekscustomers’ feedback with intention to improve service.
• Reflects on servicein their own area of responsibility, reports service flaws to the manager onduty, suggests service improvements and ideas.
• Attends service trainings and other trainingsintended to improve service.
• Ensures professional, high quality workstandards are met.
• Uses feedback constructively to learn andimprove.

3. Attitude and Motivation

• Has apositive, collaborative, solutions-oriented attitude.
• Has anability to motivate oneself and seeks for support by the manager, colleague, orother supportive relationship on occasions when that ability is diminished.
• Seeksfor advice or different perspective in order to manage situations outsideoftheir immediate control.

4. Time Keeping and Attendance

• Demonstratespunctuality and good time management by observing agreed start and end timesand lunch breaks.
• Offersflexibility when business needs require rota changes.
• Givessufficient notice for sickness and other absences, and lateness.
• Arrivesto work earlier to change and / or prepare to start their duties at agreedtime.

5. Appearance

• Familiarises themselves with grooming policyand presents themselves at work appropriately.
• Follows the dress code and makes every effortto keep high personal hygiene standards.

6. Personal & Professional Development

• Completes all trainings assigned by the companyand their manager, makes an effort to improve based on feedback gathered duringannual reviews, probation assessment, and check-in conversations with themanager.
• Proactively seeks feedback and takes it as anopportunity to learn; identifies opportunities to improve via traininginterventions, leads their own development plan when one is present.

7. Communication

• Communicateseloquently with guests, team members and stakeholders.
• Encourages communication throughout theorganisation.
• Sharesinformation with others clearly and respectfully.
• Listensto others sympathetically and takes feelings and views into consideration.
• Communicatesawareness of strengths and weaknesses and admits to mistakes.
• Maintainsrelationships with people at all levels in the organisation; gives improvementfeedback when appropriate.

8. Integrity

• Actsconsistently in accordance with their own values and those of company:belonging, sensitivity, wellbeing, changemaking, sustainability.
• Modelshigh standards of behaviour for others through one's own actions; maintainsconfidentiality and upholds agreements made with others.
• Ableto relate to people from different cultures; maintains a balance between workand personal life so neither affects the other negatively.

9. Interpersonal Skills and Teamwork

• Understandsand appreciates diverse cultural nuances.
• Triesto adjust to different cultures and ways of working.
• Behavespolitely and respectfully and can work efficiently in a team.
• Quicklybuilds rapport with others.
• Supportcolleagues and managers through challenging periods.
• Showstolerance and consideration for others' viewpoints.
• Respectspeople from other cultural backgrounds and takes care to employ curiosity andcourtesy in ambiguous situations.

10. Motivating and Influencing Others

• Createsa climate of teamwork by encouraging harmony, co-operation and communication.
• Caresfor others’ well-being; inspires a positive attitude to work among colleagues.

11. Orientation Towards Solutions

• Takesownership of finding the best solution for the challenge in their area ofresponsibilities.
• Considersdifferent approaches to finding solutions.
• Consultstheir manager or a specialist to ensure solution has a positive impact.
• Sharesthe learning with the team and their manager and communicates effectively toensure future problems of the same nature are prevented.
• Observestheir workflow and suggests improvements and ideas.
• Usestechnology effectively to increase effectiveness and quality of their work.

12. Adaptability

• Showsawareness for one's own strengths and weaknesses.
• Willingto adjust to uncertain conditions.
• Acceptsnew ideas and supports change initiatives.
• Opento new information and willing to learn new techniques.
• Maintainsstable performance in changing circumstances.

13. Decision Making

• Contributesto decision making by providing accurate and sufficient information.
• Makestheir own decisions quickly and with respect to guests and colleagues.
• Makesrational judgements based on all available information.

14. Time and Task Management

• Managestime effectively.
• Completestasks on time.
• Structureswork activities in an efficient way.
• Respectsand follows company policies.
• Showsorganisational commitment.
• Ensuressafety at the workplace.

15. Adherence to Policies & Procedures

• Adheres to and communicates the company policies andprocedures to team members, and role-models adherence to set a positive example.
• Applies a consistent and fair approach whenactioning policy and procedures to ensure credibility in delivery andefficiency across the organisation.
• Identifies potential risks in the hotel and bringsto manager’s attention.

16. Adherence to Employee Handbook

• Demonstrates consistent adherence to EmployeeHandbook to help employee culture and build trust and credibility with peersand management team.

KEYRESPONSIBILIES

• Skilled in routine maintenance and emergency maintenance across plumbing,electrical, HVAC, carpentry, and general building systems.
• Address plumbing, electrical, carpentry, and general repair issuespromptly.
• Perform preventative maintenance tasks to ensure equipment andfacilities are in top condition.
• Respond to urgent maintenance requests and emergencies.
• Liaise with the management team to prioritize tasks and communicateupdates.
• Always ensure compliance with health and safety regulations.
• Follow planned preventive maintenance programmes
• Ensure good relationships with internal and external customers andcontractors
• Carry Out RoutineInspections/maintenance of Property assets when required to the appropriatestandard and ensure that timetables in place are met. The MaintenanceTechnician will be expected to maintain heating, ventilation, air conditioningequipment and ensure that they are in an optimal operating condition byperforming routine maintenance and repairs as directed upon request.

This job description setsout the main responsibilities related to the role at Montcalm Collection. It isnot intended to be exhaustive, and duties may be varied from time to time asrequired by management to meet the needs of the business.

SKILLS& QUALIFICATIONS

• Skilled in basic repairs and maintenance acrossplumbing, electrical, carpentry, painting, and general building upkeep.
• Able to assess issues quickly and implementeffective solutions with minimal disruption to operation or guests.
• Knowledgeable in safe working practices andcompliance with relevant regulations, including COSHH and manual handling.
• Basic certification or training in one or moretrades (e.g., plumbing, electrical, carpentry) is desirable.
• Minimum 2 years’ experiencein a similarposition ideally in 5 Star property Hotel. With a track record of drivingoperational excellence and ensuring a safe, functional, and welcomingenvironment for our guests.

WORKINGCONDITIONS

• Flexible schedule, including evening, weekendsand bank holidays, as required by business needs.
• Physicalfitness to carry out manual tasks and lift heavy items when required.

Compensation: Competitive salary