Shift Engineer

The-Montcalm-Royal-London-House

London Borough of Islington

On-site

GBP 42,000 - 56,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The Montcalm Collection seeks a Shift Engineer to join its luxury hospitality maintenance team in London. You will manage day-to-day maintenance across HVAC, electrical, plumbing, carpentry, and general building upkeep to uphold premium service standards.

Reporting to the Maintenance Manager, you will ensure prompt, high-quality repair work, adhere to health and safety regulations, and contribute to energy efficiency and guest satisfaction across upscale properties.

Qualifications

Proven experience within a luxury hospitality environment.
Trade qualification or similar in Air Conditioning, Plumbing, Electrical desirable.
Excellent communication, problem-solving, and organisational skills.
High attention to detail and ability to multitask under pressure.
A passion for hospitality and creating memorable guest experiences.
Fluency in English and any additional languages is an advantage.

Responsibilities

Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
Ensure all guest and staff maintenance requests are resolved promptly and effectively.
Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
Uphold Montcalm’s luxury brand standards in all maintenance activities.
Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
Carry out maintenance work promptly and to the highest standards to deliver excellent customer care.
Follow all statutory and regulatory requirements during repairs.
Follow planned preventative maintenance programmes.
Ensure good relationships with internal and external customers and contractors.
Follow COSHH regulations, store hazardous substances safely.
Carry out routine inspections/maintenance of property assets and monitor timetables.
Record utility costs by meter readings and monitor daily usage.
Adhere to hotel policies, safety protocols, and regulatory requirements.
Maintain detailed maintenance records and reports.
Participate in emergency and crisis response planning.

Skills

Luxury hospitality

Leadership

Communication

Customer focus

Strategic planning

Operational excellence

Talent management

Financial acumen

Relationship building

Innovation & adaptability

Crisis preparedness

Legal & regulatory compliance

Job description

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re away of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by anunwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18thcentury brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own uniquestory and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very higheststandards of the art of hospitality.

SCOPE & GENERAL PURPOSE

The Shift Engineer is a key member of the Maintenance team, responsible for delivering prompt, effective, andhigh-quality engineering support across the property. This role ensures that all hotel systems, facilities, andequipment are maintained to Montcalm’s luxury standards while complying with statutory and legal regulations. Reporting to the Maintenance Manager, the Shift Engineer will work across planned and reactive maintenancetasks, contribute to energy efficiency initiatives, and provide technical expertise to support a seamless guest andcolleague experience.

COMPETENCIES

1. Exceptional Leadership

Demonstrates a clear vision for luxury hospitality, aligning the team with excellence.
Inspires a culture of professionalism and high standards.
Exhibits calm, effective leadership in challenging situations.

2. Impeccable Communication Skills

Communicates effectively with staff, guests, and stakeholders.
Demonstrates cultural sensitivity in interactions.
Acts as a brand ambassador for Montcalm Collection.

3. Customer-Centric Approach

Ensures maintenance supports seamless guest experiences.
Anticipates guest needs and ensures issues are resolved promptly.

4. Strategic Vision & Planning

Plans preventive and corrective maintenance to maintain long-term asset value.
Introduces innovative approaches to enhance operational efficiency.
Seeks opportunities to reinforce the hotel’s luxury brand positioning.

5. Operational Excellence

Delivers attention to detail in every aspect of maintenance.
Implements efficient, quality-driven processes.
Manages resources effectively to balance luxury and cost-efficiency.

6. Talent Management & Development

Recruits, develops, and retains skilled maintenance staff.
Implements training aligned with Montcalm standards.
Prepares succession plans within the department.

7. Financial Acumen

Manages costs effectively without compromising standards.

8. Relationship Building

Builds effective working relationships across departments.
Develops strong partnerships with vendors and suppliers.

9. Innovation & Adaptability

Embraces technology to optimise maintenance operations.
Adapts to emerging hospitality trends and sustainability initiatives.
Encourages continuous improvement.

10. Crisis Preparedness

Identifies and mitigates operational risks.
Ensures staff confidentiality and discretion in crises.

11. Sustainability & Social Responsibility

Supports community and corporate social responsibility initiatives.

12. Legal & Regulatory Compliance

Ensures compliance with all health, safety, and regulatory requirements.
Upholds ethical conduct in all business practices.

KEY RESPONSIBILIES

Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and generalbuilding upkeep.
Ensure all guest and staff maintenance requests are resolved promptly and effectively.
Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
Uphold Montcalm’s luxury brand standards in all maintenance activities.
Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
As a Shift Engineer, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent customer care.
Also be required to follow all company statutory and legal regulatory requirements during repairs.
Follow planned preventative maintenance programmes.
Ensure good relationships with internal and external customers and contractors.
Follow C.O.S.H.H regulations, in particular the storage of hazardous substances.
Carry Out Routine Inspections/maintenance of Property assets when required to the appropriate standard andensure that timetables in place are met.
Supporting the recording of accurate utility costs by recording meter readings and monitor daily usage.
Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
Maintain detailed maintenance records and reports.
Actively participate in emergency and crisis response planning.

SKILLS & QUALIFICATIONS

Proven experience within a luxury hospitality environment.
Trade qualification or similar in Air Conditioning, Plumbing, Electrical desirable.
Excellent communication, problem-solving, and organisational skills.
High attention to detail and ability to multitask under pressure.
A passion for hospitality and creating memorable guest experiences.
Fluency in English and any additional languages is an advantage.

WORKING CONDITIONS