Maintenance Helpdesk & Planning Coordinator

Equans UK & Ireland; Stoke-on-Trent; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 days annual leave (plus holidays)

Life Cover (1x annual salary)

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Learning opportunities

Employee referral rewards

Employee networks

Employee Assistance Program

Job summary

EQUANS is seeking a Helpdesk Co-ordinator to join our ROC in Stoke-on-Trent on a 6 month fixed-term contract. The role is full-time, 40 hours per week, with shifts 08:00-16:30 or 09:30-18:00, Monday to Friday with a 30 minute unpaid break.

You will plan and dispatch maintenance works, support engineers and site managers, and ensure tasks meet SLA while using the CAFM system. A competitive salary and benefits package is offered, including annual leave, life cover, employee discounts, gym

Qualifications

• Hold 3 GCSEs at Grade 4/C or above or equivalent.
• Customer service experience.
• Knowledge of FM helpdesk operations.
• Ability to manage workloads effectively.
• Good written and verbal communication skills.

Responsibilities

• Administration skills, including email and admin.
• Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
• Planning and dispatching of Maintenance works to engineers, sub-contractors and site managers across locations, ensuring SLA compliance.
• Prioritising tasks and managing workload effectively.
• Ensuring accuracy in data entry, documentation, and reporting.
• Keeping track of service requests and following established processes.

Skills

Customer service

FM helpdesk ops

Workload management

Written and verbal comms

Self-motivated

Team player

Fast-paced environment

Willingness to learn

Education

GCSEs (4/C) or above

Job description

EQUANS is seeking a Helpdesk Co-ordinator to join our ROC in Stoke-on-Trent on a 6 month fixed-term contract. The role is full-time, 40 hours per week, with shifts 08:00-16:30 or 09:30-18:00, Monday to Friday with a 30 minute unpaid break.

You will plan and dispatch maintenance works, support engineers and site managers, and ensure tasks meet SLA while using the CAFM system. A competitive salary and benefits package is offered, including annual leave, life cover, employee discounts, gym