Maintenance Business Support - (Part-Time)

Hmsworks; St Helens; Hybrid; GBP 27,000 - 32,000; Part time

Benefits offered by this job

Annual leave 25 days + bank holidays

Aviva pension plan

Wagestream access

Lease car scheme

Employee discounts

Learning opportunities

Recognition programs

Flexible working

Occupational health support

Health coverage (BUPA)

Job summary

Maintenance Business Support at Hmsworks is a part-time role (22.2 hours per week) based between St Helens and Warrington offices, with the potential to work from home one day per week after training. You will support a multi-disciplinary asset management team with responsive repairs, disrepair cases, HHSRS hazards and empty properties.

The role requires strong organisation, IT and data handling skills, attention to detail, and a proactive customer-focused approach.

Qualifications

• GCSE Grade 4/C or above in English and Mathematics (or equivalent).
• Experience providing business, administrative or compliance support in a fast-paced environment.

Responsibilities

• Provide business support to a multi-disciplinary technical team, supporting areas including Disrepair, Responsive Repairs, HHSRS Hazards and Empty Properties.
• Help coordinate and monitor maintenance activities, supporting the delivery of surveys, inspections, works and task planning.
• Ensure maintenance and compliance activities are delivered in line with agreed targets, standards and service requirements.
• Maintain accurate records, audit trails and documentation, updating asset management, housing and financial systems as required.
• Review service records and maintenance information, ensuring data is accurate, complete and up to date.
• Monitor the progress of assigned tasks and provide proactive support to internal and external customers, helping to deliver a right first time service.
• Support the implementation of maintenance policies, processes and procedures across the Assets Team.
• Assist with the development of systems and processes that improve efficiency, assurance, continuous improvement and value for money.
• Build strong working relationships with colleagues, contractors and stakeholders, providing a professional and responsive service.
• Support the delivery of operational plans while ensuring compliance with relevant legislation, policies, procedures, risk management and health and safety requirements.

Skills

Organisational skills

IT systems proficiency

Communication skills

Customer-focused

Proactive

Team player

Health and safety awareness

Education

GCSE English & Maths

Job description

Maintenance Business Support - (Part-Time)

Central, St. Helen's Office

Torus Landlord

Permanent

We're looking for a Maintenance Business Support professional to join our Assets Team on a part-time basis, supporting the delivery of property maintenance services across our housing portfolio. This is an excellent opportunity for an organised and proactive individual to play a key role in ensuring our homes remain safe, compliant and well maintained for our customers.

Working closely with a multi-disciplinary technical team, you'll provide essential business support across a range of asset management activities, including responsive repairs, disrepair cases, HHSRS hazards and empty properties. If you have a keen eye for detail, enjoy working with systems and data, and take pride in delivering excellent service, we'd love to hear from you.

Working pattern:

This is a part-time position, working 22.2 hours per week across Monday, Tuesday and Wednesday. The role is based between our St Helens and Warrington (Bank Park House) offices in line with business needs. Following a successful training period, there will be the opportunity to work from home one day per week, subject to business requirements.

What you'll be doing:

• Provide business support to a multi-disciplinary technical team, supporting areas including Disrepair, Responsive Repairs, HHSRS Hazards and Empty Properties.
• Help coordinate and monitor maintenance activities, supporting the delivery of surveys, inspections, works and task planning.
• Ensure maintenance and compliance activities are delivered in line with agreed targets, standards and service requirements.
• Maintain accurate records, audit trails and documentation, updating asset management, housing and financial systems as required.
• Review service records and maintenance information, ensuring data is accurate, complete and up to date.
• Monitor the progress of assigned tasks and provide proactive support to internal and external customers, helping to deliver a right first time service.
• Support the implementation of maintenance policies, processes and procedures across the Assets Team.
• Assist with the development of systems and processes that improve efficiency, assurance, continuous improvement and value for money.
• Build strong working relationships with colleagues, contractors and stakeholders, providing a professional and responsive service.
• Support the delivery of operational plans while ensuring compliance with relevant legislation, policies, procedures, risk management and health and safety requirements.

What we're looking for:

• GCSE Grade 4/C or above in English and Mathematics (or equivalent), or relevant experience.
• Experience providing business, administrative or compliance support in a fast-paced environment.
• Strong organisational skills, with the ability to manage priorities and maintain accurate records.
• Confident using IT systems and databases to monitor activities and support compliance requirements.
• An understanding of compliance, governance and the importance of accurate record keeping.
• Knowledge of health and safety requirements within a maintenance, construction or operational environment.
• Excellent communication skills and the ability to build effective working relationships.
• A proactive, customer-focused approach, with a commitment to continuous improvement and value for money.
• The ability to work both independently and as part of a team.
• Experience within a housing, property maintenance, asset management or compliance environment would be beneficial.

Shortlisted candidates will be invited to attend an interview at our St Helens office on 6th October 2026. The interview will be competency-based, with questions focused on the skills, experience and behaviours required for the role. Candidates will also complete a practical exercise, which will be provided on the day.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification.
• Qualification certificate check (where applicable).
• Two satisfactory references.
• DBS check if applicable (Standard/Enhanced).
• Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

£17,641 pro-rata (pending pay award)

Hours

22.2

• Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.

29-09-2026

Job attachments

Maintenance_Business_Support_JD_and_PS.pdf