Maintenance Assistant

Serco; Colney; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Pension up to 6%

Extensive training and apprenticeships

Employee assistance programme & health

Retailer discounts

Volunteer day

Employee networks

Job summary

Serco is hiring a Maintenance Assistant at Norfolk and Norwich University Hospital. Based in Norfolk, you will perform reactive repairs, preventative maintenance, and safety-focused tasks to keep hospital facilities operating smoothly.

You’ll work 8am–4pm, Monday to Friday, in a full-time role with a comprehensive benefits package and strong emphasis on safety, teamwork and professional development.

Qualifications

• Holds a Level 2 NVQ or Level 2 National/Diploma Certificate in a relevant discipline.
• Experience in a maintenance or building services environment.
• Knowledge of maintenance or building services systems.
• Confident working at height with ladders/scaffolds.
• Strong communication and customer service skills.
• Proactive approach to safety, teamwork and improvement.

Responsibilities

• Carry out reactive repairs, defect work, servicing and maintenance across hospital plant and building services.
• Complete planned preventative maintenance to keep facilities and equipment safe and operational.
• Follow policies, procedures, workplace regulations and best practice guidelines.
• Communicate faults and spare parts requirements to supervisors promptly.

Skills

Communication skills

Customer service

Safety awareness

Teamwork

Education

Level 2 NVQ or Level 2 National/Diploma Certificate in a relevant discipline

Job description

Location: Norfolk and Norwich University Hospital, Norfolk, NR4 7UY

Salary: £26,587.08 to £29,517.11 plus excellent benefits

Schedule: Permanent, Full-time, Monday to Friday, 8am to 4pm

Ready to impact a better future?

As a Maintenance Assistant in our Health team, you'll help ensure the hospital environment remains safe, functional and efficient for patients, visitors and healthcare colleagues. Your work will support the vital services that keep the hospital running every day.

Our work touches lives, and your work has purpose. From maintaining building fabric and supporting mechanical and electrical systems to responding to repairs and preventative maintenance tasks, you'll play an important role in creating a safe environment where healthcare services can be delivered effectively. Through trust, care and pride in your work, you'll help create impactful solutions that have a positive impact on communities and support a better future.

What You'll Do As a Maintenance Assistant

• Carry out reactive repairs, defect work, servicing, commissioning and maintenance across a wide range of hospital plant, equipment and building services.
• Complete planned preventative maintenance activities to help ensure facilities and equipment remain safe and operational.
• Follow all relevant policies, procedures, workplace regulations and best practice guidelines.
• Support the development and review of health and safety systems, working instructions and safe working practices.
• Communicate faults, defects and spare parts requirements to supervisors and managers promptly.
• Attend training and carry out additional duties within your skills and capabilities as required.

Does this sound like you?

• Hold a Level 2 NVQ or Level 2 National/Diploma Certificate in a relevant discipline.
• Have experience working in a similar maintenance or building services environment.
• Possess knowledge and understanding of maintenance or building services systems.
• Be confident working at height, including the use of ladders and tower scaffolds.
• Demonstrate strong communication and customer service skills.
• Take a proactive approach to safety, teamwork and continuous improvement.

What We Offer

• 27 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Please note: There is no parking available on site. However, a free shuttle bus service operates between the Costessey Park & Ride and the hospital.

Vetting And Checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let’s impact a better future, together.

#Healthjobs

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

#Healthjobs