Maintenance and Compliance Coordinator

Urban Splash; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative regeneration company is seeking a Maintenance Coordinator to enhance residents' living experiences. This role involves being the first point of contact for maintenance issues, ensuring properties are well-maintained and compliant with safety standards. You'll manage contractors, process invoices, and keep residents informed about repairs. Join a forward-thinking team with ambitious plans for growth, including thousands of new homes and commercial spaces across the UK. If you have a knack for customer service and a passion for property maintenance, this opportunity is perfect for you.

Qualifications

• Experience in customer service or maintenance roles.
• Desirable knowledge of property management software.

Responsibilities

• Respond to maintenance issues reported by residents in a timely manner.
• Ensure compliance with safety standards and regulations.

Skills

Customer service experience

Maintenance experience

Property management software

Mobile inventory software

Microsoft Office

Organizational skills

Problem-solving skills

Communication skills

Knowledge of property maintenance procedures

Accuracy in reporting

Education

Professional qualification from an awarding body (e.g., ARLA)

Tools

Salesforce

Job description

Job Title: Maintenance Coordinator

37.5 hours – 9.00am until 5.30pm, Monday to Friday

Location

Manchester Head Office

Job Overview

To be the residents' first point of contact for reporting reactive maintenance issues, ensuring properties are well maintained and compliant with safety standards, providing residents with a high-quality living experience.

Key Responsibilities

1. Ensure timely acknowledgment and response to residents reporting maintenance issues.
2. Maintain regulatory and preventative compliance on nominated sites.
3. Instruct appropriate contractors to attend repairs within the specified Service Level Agreement (SLA).
4. Inform landlords of reported issues and any associated costs.
5. Follow up with contractors to ensure repairs are scheduled and completed within SLA.
6. Keep residents informed about the progress of repairs and any delays.
7. Follow up with residents post-repair to ensure work is completed to a good standard.
8. Source and manage a variety of contractors for different repairs.
9. Process invoices accurately and ensure timely payments to contractors.
10. Collaborate with team members to address maintenance and compliance issues requiring collective effort.

Skills, Knowledge, and Experience

• Customer service or maintenance experience liaising with landlords and tenants.
• Experience with property management software and lettings is desirable.
• Proficiency with mobile inventory software, property software (e.g., Salesforce), invoicing software, and Microsoft Office.
• Excellent organizational and time management skills with keen attention to detail.
• Customer-facing experience and problem-solving skills are desirable.
• Strong verbal and written communication skills.
• Knowledge of property maintenance procedures.
• Accuracy in reporting and documentation.

Qualifications

Professional qualification from an awarding body such as ARLA is desirable.

Who We Are

We’re an award-winning regeneration company based in Manchester, operating across England. Since 1993, we’ve built over 6,000 homes, developed two million sq ft of workspace, and received more than 480 awards for our work.

Why Join Us?

We have an exciting future with plans for 4,500 new homes and 500,000 sq ft of commercial space in the next five years across various locations, including Milton Keynes, Sheffield, Plymouth, Birmingham, and the Lake District. We aim to continue expanding our portfolio of workspaces nationwide.