Compliance Coordinator

Biffa Waste Services; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to environmental responsibility as an Account Manager transitioning to Compliance Manager. This role involves supporting compliance schemes through data management, invoicing, and member registration. You'll collaborate with compliance managers and suppliers, ensuring adherence to regulations while providing top-notch customer service. With a focus on career development and a commitment to diversity, this role offers a rewarding opportunity to make a positive impact in the waste management industry. If you're organized, detail-oriented, and passionate about sustainability, this is the perfect position for you.

Benefits

Ongoing career development

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Life cover

Qualifications

• Strong attention to detail and ability to multitask effectively.
• Experienced in customer communications and financial systems.

Responsibilities

• Act as the first point of contact for member queries.
• Administer member registration and maintain accurate records.
• Collect and verify data for compliance monitoring.

Skills

Organizational Skills

Communication Skills

Excel Proficiency

Data Analysis

Numeracy

Literacy

Education

Experience in Customer Service

Knowledge of Producer Responsibility Regulations

Tools

MS Office

Excel

Job description

Join a dynamic compliance team supporting environmental responsibility through accurate data, strong administration, and customer-first service

Location– Stratford

Hours- Monday to Friday, 8:30-5:00.

While this is advertised externally as an Account Manager internally this role transitions to a Compliance Manager.

A quick look at the role.

This is a varied administrative role supporting Biffa’s Packaging and WEEE compliance schemes. The role involves managing member registrations, data checks, invoicing, WEEE collections, and compliance monitoring. You'll work closely with compliance managers, scheme members, and suppliers to ensure accurate records, timely submissions, and adherence to regulatory processes, while also providing first-line support and upholding Biffa’s compliance standards and values.

Your core responsibilities.

• Act as the first point of contact for member queries, including setting up new members, verifying company details, managing inboxes, and ensuring timely communication and follow-ups
• Administer member registration, ensuring all documents are received, changes are communicated, and accurate records are maintained
• Collate and check quarterly and annual data returns for packaging, WEEE, and EEE, ensuring accuracy and chasing outstanding data as needed
• Liaise with DCFs, AATFs, and Biffa sites to collect and verify data, escalating issues to the WEEE Compliance or Compliance Operations Manager where appropriate
• Support data analysis by collecting packaging data for plastic reporting and monitoring EEE obligations in line with Environment Agency requirements
• Provide administrative support to finance, including goods receipting, resolving supplier queries, and preparing invoice templates
• Manage debt reporting, monitor bad debt monthly, and reconcile invoicing against membership requirements
• Coordinate WEEE and battery collections, generate quotes, arrange payments, and reconcile evidence with collected materials

Our essential requirements.

• Highly organised with strong attention to detail and the ability to multitask effectively
• Confident communicator with experience as a first point of contact for customers and suppliers
• Proficient in Excel (including VLOOKUPs, IF statements) and comfortable working with large data sets
• Skilled in using MS Office applications, including Teams, Outlook, and PowerPoint
• Experienced with financial and purchasing systems, and in preparing and sending customer communications
• High level of numeracy and literacy, with knowledge of Producer Responsibility Regulations (preferred)

And here’s why you’ll love it at Biffa.

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

About Biffa -

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to Diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.