Maintenance Administrator — Fast-Paced, Customer-Driven Role

Jurni Limited; Cannock; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Comprehensive training and personal发展

Enhanced pension contribution

Free parking

Job summary

Jurni Leasing in Cannock is seeking an organised Administrator to support our busy Maintenance Team and keep our customers' vehicles moving.

You’ll coordinate servicing, liaise with dealerships and contractors, and manage maintenance bookings from start to finish, while updating our CRM.

Full training provided; the role is office-based, permanent, and offers a starting salary of £25,000 with progression opportunities.

Qualifications

• Experience in an administration role.
• Excellent organisation and time-management skills.
• Strong attention to detail.
• Ability to prioritise and manage several tasks at the same time.
• Proactive approach — you’ll spot what needs doing and get on with it.
• Confidence speaking to customers, suppliers and colleagues.
• Good written and verbal communication skills.
• Ability to remain calm and solution-focused when things get busy.
• Previous automotive, vehicle maintenance or helpdesk experience would be an advantage, but it isn't essential — full training will be provided.

Responsibilities

• Coordinate maintenance and servicing to keep customers’ vehicles moving.
• Deal with customers, dealerships and maintenance providers to keep jobs moving.
• Manage maintenance jobs from booking through to completion.
• Respond to customer and supplier emails and handle incoming calls.
• Monitor outstanding maintenance jobs and follow up to ensure on-time completion.
• Build positive relationships with customers, suppliers and colleagues.
• Update customer and vehicle information on the CRM accurately.
• Maintain maintenance records and inspection paperwork.
• Help resolve problems and respond quickly when plans change.
• Support the wider team with general administration.

Skills

Administration experience

Organised

Time management

Communication skills

Customer focus

Problem solving

Calm under pressure

Tools

CRM systems

Job description

Jurni Leasing in Cannock is seeking an organised Administrator to support our busy Maintenance Team and keep our customers' vehicles moving.

You’ll coordinate servicing, liaise with dealerships and contractors, and manage maintenance bookings from start to finish, while updating our CRM.

Full training provided; the role is office-based, permanent, and offers a starting salary of £25,000 with progression opportunities.