Mac & Windows Desktop & Endpoint Engineer | AI-Driven Support

Press Association; Leeds; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days’ holiday plus public holidays

Wellbeing Day

Pension

Life assurance

Learning opportunities

Health plan through salary sacrifice

Excellent Leeds city centre workplace

Job summary

The Press Association is seeking a Desktop and Endpoint Engineer (Mac and Microsoft 365) in Leeds to empower colleagues with reliable technology and AI-enabled tools. You will combine responsive support with endpoint management, automation and service improvements, with a focus on strengthening our Mac service.

In this role you’ll manage macOS and Windows devices, deploy configurations, and drive zero-touch processes while collaborating across teams to enhance security and user experience at The

Qualifications

• Experience supporting macOS in a business environment.
• Experience managing endpoints through Intune or similar platform.
• Knowledge of Apple Business Manager, automated device enrolment, configuration profiles or Mac deployment.
• Experience supporting Microsoft 365, identity, access, authentication and device compliance.
• Experience troubleshooting Windows, iOS and Android devices.
• Structured approach to resolving hardware, software, network issues.
• Clear communication and strong service mindset.
• Ability to manage competing priorities, take ownership and document work.

Responsibilities

• Resolve issues across macOS, Windows, mobile devices and Microsoft 365.
• Manage the Mac lifecycle through Apple Business Manager and Intune from enrolment to retirement.
• Improve device setup through zero-touch deployment, scripting and automation.
• Spot opportunities to use AI and automation for colleagues.
• Contribute to projects that improve collaboration, security and user experience across The PA.

Skills

macOS support

Intune management

Apple Business Manager

Microsoft 365

Scripting

Documentation

Prioritisation

Communication

Tools

Apple Business Manager

Microsoft Intune

Windows Autopilot

Teams Rooms

Job description

The Press Association is seeking a Desktop and Endpoint Engineer (Mac and Microsoft 365) in Leeds to empower colleagues with reliable technology and AI-enabled tools. You will combine responsive support with endpoint management, automation and service improvements, with a focus on strengthening our Mac service.

In this role you’ll manage macOS and Windows devices, deploy configurations, and drive zero-touch processes while collaborating across teams to enhance security and user experience at The