M25 Control Room Operator – Incident Response

Balfour Beatty plc; Dartford; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Smart working (up to 40% remote)

25 days annual leave

Pension

Volunteering leave

Job summary

Connect Plus Services, on behalf of Balfour Beatty plc, is seeking a calm, decisive incidents coordinator in Dartford to manage incident response for the M25. You will coordinate resources and communicate with teams to keep safety and traffic moving during critical events.

Shifts are 4 on, 4 off (12 hours) with travel to other sites as required. The role requires CCTV monitoring, weather decision support, and close liaison with emergency services and stakeholders.

Qualifications

• Experience of working in an operational control room, in an emergency services or National Highways environment.
• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving.

Responsibilities

• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an opropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Skills

Control room experience

Emergency services background

Strong communication

Problem solving

Tools

CCTV monitoring systems

Job description

Connect Plus Services, on behalf of Balfour Beatty plc, is seeking a calm, decisive incidents coordinator in Dartford to manage incident response for the M25. You will coordinate resources and communicate with teams to keep safety and traffic moving during critical events.

Shifts are 4 on, 4 off (12 hours) with travel to other sites as required. The role requires CCTV monitoring, weather decision support, and close liaison with emergency services and stakeholders.