M&E Manager

Paradigm Housing Group; Letchworth; Hybrid; GBP 58,000 - 71,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Health cash plan

Life cover

Volunteer days

Training & qualifications

Job summary

Paradigm Housing Group is seeking an experienced M&E Manager to lead statutory compliance, safety and lifecycle management across core mechanical and electrical services in our homes. The role is based in High Wycombe or Letchworth Garden City with hybrid working (2 days in the office, 3 from home).

You will manage a small team, oversee data accuracy for asset management, and drive improvements in compliance, reporting and procurement activities.

Qualifications

• Recognised qualification in Mechanical/Electrical Engineering or equivalent experience.
• Strong knowledge of statutory compliance frameworks for building services.
• Ability to interpret technical information and communicate with non-technical colleagues.
• Experience leading teams and managing contractors/suppliers.

Responsibilities

• Take operational responsibility for statutory compliance and performance across core M&E services (Lifts, Water Hygiene, MVHR).
• Lead data governance and asset management processes for the merged organisation.
• Manage procurement and contractor performance; drive sections of 20/service charge processes.

Skills

M&E engineering

UK statutory compliance

communication

contractor management

team leadership

data interpretation

Excel

Education

Mechanical/Electrical Engineering qualification

Tools

Excel

Job description

M&E Manager - Permanent

Salary: £64,790 + excellent benefits

Location: High Wycombe or Letchworth Garden City

Hybrid: 2 days in the office, 3 days from home

Contract: Permanent

Hours: 37 hours per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We’re now looking for an experienced M&E Manager to lead statutory compliance, safety and lifecycle management across key building services - ensuring our homes remain safe, reliable and well-maintained

About The Role

As our M&E Manager, you’ll take operational responsibility for statutory compliance and performance across core mechanical and electrical services, including Lifts, Water Hygiene, MVHR systems and other selected M&E assets.

You’ll play a central role in harmonising compliance and asset management practices across our merged organisation, aligning standards, contracts, data and processes. You’ll also lead the operational implementation of our new Asset Management System, ensuring accurate asset data, strong reporting and improved decision making.

This is a senior technical leadership role, managing a small team of Coordinators and Administrators, and working closely with colleagues across Property Services, Health & Safety, Estates, Projects, Finance and Procurement.

If you’re motivated by improving compliance, strengthening contractor performance and embedding robust asset management practices, this role offers a significant opportunity to shape how we manage our homes.

What You'll Be Doing

Compliance & Technical Leadership

• Act as the organisation’s Responsible Person / Authorising Officer for lifts, water hygiene and allocated M&E systems
• Oversee risk assessments, written schemes, examinations, testing and inspections
• Ensure compliance with statutory, non‑statutory and best‑practice requirements
• Align policies, standards, procedures and risk frameworks across the organisation
• Support cultural change by strengthening understanding of compliance responsibilities

Asset Management & Data

• Define system requirements for M&E and compliance data
• Oversee data migration, validation and governance for the new Asset Management System
• Ensure accurate asset records, meaningful reporting and improved visibility of risk and lifecycle costs

Contract & Supplier Management

• Manage specialist contractors, ensuring high performance and value for money
• Lead procurement activity for new Property Services contracts
• Work with Finance, Procurement and Home Ownership on Section 20 and service charge processes
• Drive efficiency and performance across suppliers

Team Leadership

• Manage and develop Contract Support Coordinators and Administrators
• Provide guidance, mentoring and technical support
• Ensure the team works to required timeframes and legal requirements

Engineering & Project Delivery

• Provide engineering expertise to design, plan and manage minor refurbishments and equipment installations
• Support Repairs Managers and Property Services colleagues with technical solutions
• Contribute to audits and reviews related to compliance, financial regulation and contract management

Financial & Reporting Responsibilities

• Plan and manage budgets of approximately £3m
• Ensure financial regulations are followed for issuing and approving works
• Produce reports for senior leaders and recommend improvements

What We’re Looking For

You’ll do well in this role if you:

• Bring strong technical expertise in M&E engineering
• Have deep knowledge of UK statutory compliance frameworks
• Can interpret technical information and communicate clearly with non‑technical colleagues
• Are confident managing contractors, suppliers and internal stakeholders
• Have experience leading teams and supporting professional development
• Are organised, proactive and comfortable working across multiple workstreams
• Build strong relationships and work collaboratively across departments
• Are committed to safety, quality and continuous improvement

Must haves

• Recognised qualification in Mechanical/Electrical Engineering or equivalent experience
• Strong knowledge of statutory compliance frameworks for building services
• Proven track record delivering M&E works to a high standard
• Ability to provide clear, risk‑based advice
• Health & Safety qualification (NEBOSH, NVQ Level 4, IOSH or SMSTS)
• Responsible Person & Duty Holder Training (LCA9010)
• Strong IT skills, especially Excel
• Clean driving licence
• Excellent interpersonal and communication skills
• Ability to work collaboratively and build strong relationships

Nice to haves

• Experience managing a team
• Experience producing executive reports
• Persuasive communication skills
• Experience in contract management or procurement
• Enthusiasm for promoting a positive culture and continuous improvement

Benefits

• annual salary: £64,790 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours

• 37 hours per week
• Monday - Friday
• Contract: Permanent

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 23.08.2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.