M&E Executive

Leonardo Hotels; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Room discounts

Vouchers

Talent referral

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotels in Birmingham is seeking a Meetings & Events Executive to support a cluster of hotels, handling M&E enquiries, producing proposals, developing strong client relationships, and coordinating with operational teams to capture every detail.

You will gather client feedback, produce contracts and invoices, and contribute to a first-class hospitality experience, with training and progression opportunities across our UK & Ireland hotels.

Qualifications

• Customer-facing hospitality experience or equivalent.
• Strong communication in English, both written and verbal.
• Ability to build and maintain client relationships and identify opportunities.

Responsibilities

• Produce proposals for M&E enquiries aligned with client requests.
• Develop strong client relationships to increase enquiries and business opportunities.
• Collaborate with operational teams to capture every detail across hotels.
• Gather feedback from clients to foster repeat business.
• Produce contracts and issue invoices to customers.
• Demonstrate a genuine passion for hospitality and first-class service.

Skills

Customer service

Communication

Relationship building

Negotiation

Time management

Job description

As a Meetings & Events (M&E) Executive you'll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! As part of vibrant team you'll be supporting a cluster of hotels to ensure that all M&E customer enquiries are dealt with efficiently. If you're our ideal M&E Executive, you will:

• Be yourself!
• Produce proposals for all M&E enquiries in line with customer requests
• Develop strong client relationships to increase enquiries and business opportunities
• Work closely with operational teams across your cluster of hotels to ensure we capture every detail
• Gather feedback from clients - we love repeat business!
• Produce contracts and issue invoices to customers
• Have a genuine passion for hospitality and delivering first-class customer service.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!