M&E Assistant

Brighton Grand Hotel Operations Ltd; Brighton; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Special rates on Leonardo hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Training and progression programmes

Job summary

Brighton Grand Hotel Operations Ltd’ The Grand Brighton is seeking an M&E Assistant in our Conference and Banqueting team. This flexible zero hours role focuses on delivering guest care, coordinating with colleagues, and ensuring M&E operations are clean, set up and ready for client arrivals.

You'll service, refresh and clear rooms, follow safety procedures, and support management with daily tasks and initiatives to enhance guest experiences.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with effective collaboration and communication.

Responsibilities

• Offer exceptional guest care at all times.
• Collaborate with colleagues in all departments to elevate the overall guest experience.
• Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival.
• Service, refresh and clear rooms as required.
• Operate in a safe and orderly manner, with adherence to Manual Handling and report hazards to management.
• Meet and greet clients in the absence of a Supervisor or Manager.
• Adhere to Company policies, Code of Conduct, procedures and legislation (Data Protection, Health & Safety).
• Complete any other reasonable request from management or a supervisor.

Skills

Guest care

Team collaboration

Communication

Health & safety awareness

Job description

LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio. Working in our Conference and Banqueting department. This is a flexible zero hours position.

Main Tasks

• Offer exceptional guest care at all times
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival
• Service, refresh and clear rooms as required
• Operate in a safe and orderly manner, with particular adherence to Manual Handling, and promptly report any hazards, accidents, losses, or damages to management
• Meet and greet clients in the absence of a Supervisor or Manager
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Regular review meetings with line manager

Person Specification

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro-active with a hands-on approach to delivering consistent results
• Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community

Available Ongoing Learning

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• 'Come Join Us' Guest Care training
• Opportunity to apply for internal development programmes, such as: o Junior Chef Development programme
• o Graduate programme
• o Level 2 Apprenticeships in Hospitality

Some of the perks our M&E Assistant could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a M&E Assistant?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.