Luxury Wellness Membership Concierge

Six Senses London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary Package

Up to 33 Days of Paid Holiday

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Pension scheme

Wellbeing calendar

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

Health Assured & Wisdom App

Job summary

Six Senses London is seeking a Membership Coordinator to nurture our member community and respond to inquiries with warmth and professionalism. You will onboard new members, communicate benefits and our ethos, and coordinate member events to deliver exceptional experiences.

You will maintain accurate member records in PeopleVine, prepare engagement reports, process applications and renewals, and assist with membership communications and promotions.

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business Admin, or related field.
• 1–2 years in guest relations, membership services, or luxury hospitality.
• Strong communication and rapport-building abilities.
• Good admin and organizational skills, attention to detail.
• Proficiency in MS Office; CRM familiarity (PeopleVine advantageous).

Responsibilities

• Act as primary contact for members, handling inquiries and feedback.
• Assist onboarding of new members; communicate benefits and ethos.
• Coordinate and communicate member events, activities and experiences.
• Maintain warm, personalised service and positive member relationships.
• Keep member records up-to-date in the CRM (PeopleVine).
• Prepare engagement, renewal and participation reports for the Membership Manager.
• Process membership applications, renewals and payments per policy.
• Assist in creating and distributing membership communications and promos.
• Support event logistics and cross-team coordination.
• Attend meetings and report on member feedback and trends.

Skills

Interpersonal skills

Organisational skills

English proficiency

Education

Hospitality degree or related field

Tools

PeopleVine CRM

Job description

Six Senses London is seeking a Membership Coordinator to nurture our member community and respond to inquiries with warmth and professionalism. You will onboard new members, communicate benefits and our ethos, and coordinate member events to deliver exceptional experiences.

You will maintain accurate member records in PeopleVine, prepare engagement reports, process applications and renewals, and assist with membership communications and promotions.