Luxury Residences Concierge: Create Memorable Stays

Six Senses London; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Up to 33 days holiday

Global career development

Staff hotel & dining discounts

Complimentary nights at Six Senses

Pension & life assurance

Wellbeing & support services

Travel season ticket loans

Gym & wellness benefits

Volunteer opportunities

Job summary

Six Senses Residences London is seeking a dedicated Residences Concierge to deliver exceptional guest experiences within a luxury residential setting. You will leverage local knowledge, Six Senses standards, and a proactive attitude to exceed resident expectations.

The role requires strong English communication, at least 1 year in a similar environment, and familiarity with hotel systems. You’ll enjoy a generous benefits package and ongoing career development.

Qualifications

• High school diploma or equivalent; hospitality diploma/degree preferred.
• MS Office: Word, Excel, Outlook; familiar with POS, PMS and CRM.
• Excellent command of English; second language an advantage.

Responsibilities

• Respond to residents' requests accurately, offering personal recommendations to maximise satisfaction.
• Coordinate with departments for transfers and assist residents with transfers as needed.
• Assist residents with inquiries about residences and hotel services, hours, events, directions.
• Maintain knowledge of local attractions and Six Senses property offerings to arrange suitable activities.

Skills

MS Office

POS systems

PMS systems

CRM platforms

Hospitality knowledge

English fluency

Problem solving

Multi-tasking

Local knowledge

Education

High school diploma

Hospitality diploma/degree preferred

Job description

Six Senses Residences London is seeking a dedicated Residences Concierge to deliver exceptional guest experiences within a luxury residential setting. You will leverage local knowledge, Six Senses standards, and a proactive attitude to exceed resident expectations.

The role requires strong English communication, at least 1 year in a similar environment, and familiarity with hotel systems. You’ll enjoy a generous benefits package and ongoing career development.