Membership Coordinator

Six Senses London; City of Westminster; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary Package

Up to 33 Days of Paid Holiday Per Year

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

Health Assured & Wisdom App

Job summary

Six Senses London is seeking a Membership Coordinator to foster an exceptional member experience, onboard new members, and coordinate events and communications. You will maintain CRM records (PeopleVine), generate engagement reports, and ensure smooth service across the membership cycle.

The role demands strong interpersonal skills, attention to detail, and a passion for wellness and sustainability, with 1–2 years in guest relations or membership services in luxury hospitality.

Qualifications

• Minimum 1–2 years of experience in guest relations, membership services, or front-of-house operations (preferably in luxury hospitality).
• Strong interpersonal and communication skills, with a natural ability to build rapport.
• Good administrative and organizational skills, with attention to detail.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and familiarity with CRM systems (PeopleVine experience is an advantage).
• Excellent spoken and written English; knowledge of additional languages is an advantage.
• Positive attitude, adaptability, and passion for wellness and sustainability.

Responsibilities

• Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
• Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
• Support the coordination and communication of member events, activities, and experiences.
• Build and maintain positive relationships with members, ensuring a warm, personalized, and consistent level of service.
• Maintain accurate and up-to-date member records in the CRM system (PeopleVine).
• Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.
• Process membership applications, renewals, and payments in line with policy.
• Assist in the development and distribution of membership communications and promotional materials.
• Support event logistics and ensure smooth coordination between internal teams and members.
• Attend departmental meetings and provide updates on member feedback, trends, and opportunities for improvement.

Skills

Interpersonal skills

Communication skills

Organizational skills

MS Office

English proficiency

Attention to detail

Education

Diploma or Bachelor’s degree in Hospitality, Business Administration, or related field

Tools

PeopleVine CRM

Job description

As Membership Coordinator at Six Senses Place, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
• Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
• Support the coordination and communication of member events, activities, and experiences.
• Build and maintain positive relationships with members, ensuring a warm, personalized, and consistent level of service.
• Maintain accurate and up-to-date member records in the CRM system (PeopleVine).
• Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.
• Process membership applications, renewals, and payments in line with policy.
• Assist in the development and distribution of membership communications and promotional materials.
• Support event logistics and ensure smooth coordination between internal teams and members.
• Attend departmental meetings and provide updates on member feedback, trends, and opportunities for improvement.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business Administration, or related field.
• Minimum 1–2 years of experience in guest relations, membership services, or front-of-house operations (preferably in luxury hospitality).
• Strong interpersonal and communication skills, with a natural ability to build rapport.
• Good administrative and organizational skills, with attention to detail.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and familiarity with CRM systems (PeopleVine experience is an advantage).
• Excellent spoken and written English; knowledge of additional languages is an advantage.
• Positive attitude, adaptability, and passion for wellness and sustainability.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Membership Coordinator at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.